Service Key Account Manager

ABB E-mobility; San Giovanni Valdarno; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

ABB E-mobility is seeking a passionate and experienced Service KAM Manager to lead strategic account management and enhance customer satisfaction. The ideal candidate will have a Master’s degree, proven experience managing complex customer relationships, and strong leadership skills. Join a dynamic team making strides in the E-mobility sector.

Servizi

Competitive compensation package

Diversity and inclusion initiatives

Competenze

• Experience in E-mobility or B2B high-tech industries.
• Fluency in English and Italian required.

Mansioni

• Serve as primary contact for service management with global key accounts.
• Lead global customer service projects and oversee service improvements.
• Develop relationships with key customers at the executive level.

Conoscenze

Communication

Negotiation

Analytical

Leadership

Project Management

Formazione

Master’s degree in business administration, engineering, or related field

Descrizione del lavoro

ABB E-mobility Holding AG Join our dynamic team at ABB E-mobility, where we are committed to delivering exceptional service and innovative solutions to our global key accounts. We are seeking a passionate and experienced Service KAM Manager to lead our strategic account management and drive customer satisfaction to new heights.

In This Role Your Main Accountabilities Will Be

• Serve as the primary point of contact for all service-related interactions with global key accounts
• Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.
• Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base
• Develop and maintain relationships with key customers at executive level
• Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors
• Oversee cross-functional initiatives to enhance service offerings and customer satisfaction
• Conduct regular service meetings at executive level to align on strategy, performance, and improvement actions.
• Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities
• Engage with customers and internal teams globally, with up to 30% travel.
  
  

Requirements

To make the above work, we are looking for a senior professional who has a strong experience in E-mobility, B2B high-tech industries, or a similar strategic service environment. Other essential requirements:

• Master’s degree preferred, ideally in business administration, engineering, or a related field
• Proven experience managing complex customer relationships at both executive and operational levels
• Demonstrated success in leading large-scale, cross-functional projects with significant business impact
• Strong communication, interpersonal, and negotiation skills
• Exceptional analytical and problem-solving abilities
• Leadership and project management expertise to drive cross-functional initiatives
• Strategic mindset and financial acumen to manage revenue growth and cost optimization
• Fluency in English and Italian
  
  

What’s in it for you?

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

About ABB E-mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Engineering, and Other

• Industries

  Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at ABB E-mobility by 2x

Get notified about new Key Account Manager jobs in San Giovanni Valdarno, Tuscany, Italy.

Business Development Specialist / Sales Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.