Service Engineer

Dana Incorporated; Reggio Emilia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global company in driveline technologies is hiring a Service Engineer in Reggio Emilia, Italy. The role requires providing technical guidance and problem resolution to customers and service centers. Ideal candidates should possess a technical diploma in mechanical engineering, have 3-5 years of relevant experience, and be proficient in English. The position emphasizes strong communication skills and the ability to conduct training sessions. Competitive compensation and travel opportunities are part of the offer.

Competenze

• 3-5 years experience with warranty and field technical service support processes.
• 3-5 years exposure to industrial manufacturing processes.
• Fluency in English, other languages are a plus.

Mansioni

• Provide technical guidance to Customers and Service Centers.
• Support major issue resolution using structured problem-solving approaches.
• Conduct training classes on product teardown and troubleshooting.
• Assist in machine checkouts for new applications.

Conoscenze

Strong technical knowledge on mechanical/hydraulic products

Knowledge of failure modes analysis methodologies

Strong computer skills

High verbal and written communication skills

Self-starter attitude

Availability for travel

Formazione

Technical diploma in Mechanical/Industrial disciplines

Bachelor’s/College degree in Engineering

Strumenti

MS Office

Dana systems

Descrizione del lavoro

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Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Summary

The Service Engineer will provide technical guidance to Customers and Service Centers to support effective problem resolution and process improvement, in accordance with Corporate policies and procedures.

Main Responsibilities

• Execute, support and monitor major issue resolution by strong problem-solving approaches, such as 8D discipline, etc.
• Maintain proper issue traceability in the dedicated problem notification database.
• Organize and conduct training classes for Customers (also internal) and Service Centers on product teardown and troubleshooting.
• Complete machine checkouts for new applications to verify machine performance conforms to application approval.
• Review and validate engineering information for field service documentation.
• Assist the technical documentation specialist/coordinator by providing technical service info that is to be included in the technical documentation.

Job Position Requirements

Education

• Minimum technical diploma in Mechanical/Industrial disciplines.
• Bachelor’s/College degree in Engineering is preferred.

Professional background

• 3 - 5 years minimum experience with warranty and field technical service support processes. Industrial business is preferred.
• 3 - 5 years minimum exposure of industrial manufacturing processes. Industrial business is preferred.
• Foreign languages (English is mandatory). Other languages are a plus.

Hard & Soft Skills

• Strong technical knowledge and hands-on experience on mechanical / hydraulic products.
• Knowledge of failure modes analysis methodologies. 8D discipline knowledge.
• Strong computer skills. High computer skills in MS Office & internet; Dana systems is an advantage.
• High verbal and written communication skills (Face to face, Phone & e-mail).
• Must be self-starter and able to work towards department goals with minimal supervision.
• Must be available to travel overnight if necessary.

"If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with your profile"

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Unsolicited Resumes from Third-Party Recruiters

Please note that Dana does not accept unsolicited resumes from third-party recruiters unless engaged for a specific opening. Resumes submitted unsolicited are considered without obligation, and Dana reserves the right to hire at its discretion without fee.