Service Engineer

CAREL; Brugine; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading HVAC and Refrigeration Equipment manufacturer is seeking a Service Engineer to join their After Sales & Services Department in Brugine, Italy. The role involves technical support, data analysis, and improving intervention methods. Ideal candidates should have at least 3 years of experience, good English proficiency, and be goal-oriented. Full-time employment offered.

Competenze

• At least 3 years specific experience in similar role.
• Good English level proficiency.
• Availability to travel.

Mansioni

• Perform technical support interventions in the field or remotely.
• Prioritize and plan commissioning or maintenance tasks.
• Ensure team knowledge is up-to-date on products and methods.
• Support local subsidiaries with knowledge gaps.
• Analyze data from After Sales monitoring tools.
• Propose improvements in After Sales methods.

Conoscenze

Technical support interventions

Data analysis

Good communication skills

Negotiation skills

Goal orientation

Formazione

Degree in Engineering

Strumenti

MS Excel

Descrizione del lavoro

Overview

We are currently seeking a Service Engineer to join our After Sales & Services Department at CAREL HQs in Brugine (Padova).

Main Responsibilities And Activities

• He/She performs the activities as Technical Engineer for the most complex and important technical support interventions following the case in field or remotely;
• In alignment with Field Operation dept., prioritizes, plans through external assistance interventions of the following types: commissioning, extraordinary maintenance, reports and tests on possible product issues; he/she approve field reports to be paid;
• Makes sure its team has the appropriated level of knowledge on products, applications and methods for intervention; maps the possible gaps and coordinates with Platforms and Knowledge Centre to fill them through trainings;
• Supports the local Subsidiaries and Knowledge Centre in mapping their own local gaps of knowledge of Services staff, and provides dedicated training when necessary in order to let local staff autonomous;
• Takes care about internal tests to check the procedures of a typical HVAC unit (Chiller, Rooftop, AHU, VRF…) knowing the thermodynamic/physical principle of a frigo circuit like defrosting, cycle inversion, oil return, preheating….
• He/She analyzes data from After Sales process-monitoring tools (as the ticketing system) on its assigned product line, in order to provide summarized and valuable information to Quality, Platforms and Sales about the behavior of products during commissioning or after sales;
• He/She proposes improvements in the methods and tools of After Sales interventions across the Group;

Requirements

• At least 3 years specific experience in similar role
• A degree in an Engineering field is not mandatory but considered as a plus;
• Good English level proficiency;
• Mastery in the use of the main Office tools (particularly MS Excel);
• Goal orientation, good communication and negotiation skills;
• Availability to travel.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• HVAC and Refrigeration Equipment Manufacturing

Notes: Referrals and other job feed content present in the original description have been removed to focus on the role responsibilities and requirements. This description preserves the legally required EEO statements where applicable in the real posting.