Service Engineer

CAREL; Brugine; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in control solutions is seeking a Service Engineer to enhance their After Sales & Services Department. You will provide technical support, prioritize interventions, and ensure quality standards while facilitating training for local teams. This is an excellent opportunity for a motivated professional looking to make an impact in a dynamic environment.

Servizi

Work-life balance

On-boarding program and continuing training

Company canteen

Life insurance

Welfare platform

Contributions to school expenses

Carel BoostCamp training

Competenze

• At least 3 years specific experience in a similar role.
• Goal-oriented with good communication skills.
• Availability to travel.

Mansioni

• Perform technical support for complex interventions.
• Analyze data from After Sales process-monitoring tools.
• Map knowledge gaps and coordinate training.

Conoscenze

Communication

Negotiation

Analytical Skills

Formazione

Degree in Engineering

Strumenti

MS Excel

Descrizione del lavoro

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MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position

We are currently seeking a Service Engineer to join our After Sales & Services Department at CAREL HQs in Brugine (Padova)

ROLE GOALS

He/She takes care of all Trouble Tickets that Field Operations identifies as 2nd level. Those for whom a written technical advice, an exit to the customer or a purely technical telephone assistance is needed. He improve the quality level of Carel having interactions with R&d and Quality as reference of a product line in field.

MAIN RESPONSIBILITIES AND ACTIVITIES:

• He/She performs the activities as Technical Engineer for the most complex and important technical support interventions following the case in field or remotely;
• He/She:
• In alignment with Field Operation dept., prioritizes, plans trough external assistance interventions of the following types: commissioning, extraordinary maintenance, reports and tests on possible product issues; he/she approve field reports to be paid.
• Makes sure its team has the appropriated level of knowledge on products, applications and methods for intervention; maps the possible gaps and coordinates with Platforms and Knowledge Centre to fill them through trainings;
• Supports the local Subsidiaries and Knowledge Centre in mapping their own local gaps of knowledge of Services staff, and provides dedicated training when necessary in order to let local staff autonomous;
• Takes care about internal tests to check the procedures of a typical HVAC unit (Chiller, Rooftop, AHU, VRF…) knowing the thermodynamic/physical principle of a frigo circuit like defrosting, cycle inversion, oil return, preheating….
• He/She analyzes data from After Sales process-monitoring tools (as the ticketing system) on its assigned product line, in order to provide summarized and valuable information to Quality, Platforms and Sales about the behavior of products during commissioning or after sales;
• He/She proposes improvements in the methods and tools of After Sales interventions across the Group;

Requirements

Requirements

• At least 3 years specific experience in similar role
• A degree in an Engineering field is not mandatory but considered as a plus;
• Mastery in the use of the main Office tools (particularly MS Excel);
• Goal orientation, good communication and negotiation skills;
• Availability to travel.

Other information

What we offer

• Work-life balance: remote working and flexitime
• On-boarding program and continuing training
• Company welfare: company canteen, life insurance, welfare platform, company bonus, contributions to school expenses
• Carel BoostCamp, a three-year training course for new hires under the age of 30, aimed at developing transversal skills, such as project management, cross cultural communication and problem solving

Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring.Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.