Service Desk Operator

SISAL; Milano; Ibrido; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Une entreprise leader dans le domaine du jeu et des paris recherche un spécialiste du support technique NewPoS. Ce rôle implique l'ouverture de nouveaux magasins, l'installation technique et la collaboration avec les équipes de ventes. Nous offrons diverses opportunités de croissance et des bénéfices comme des dispositifs d'entreprise, assurance santé complémentaire et des formations continues.

Servizi

Contrat temporaire ou permanent avec opportunités de croissance

Dispositifs d'entreprise : ordinateur portable et téléphone mobile

Assurance santé complémentaire

Bien-être psychologique : cours de méditation en ligne

Apprentissage continu (plateforme d'apprentissage, bootcamp)

Competenze

• Expérience de 2 ans en support technique.
• Bonne connaissance de TCP/IP et Microsoft Office.
• Proactif(ve) et travail en équipe essentiel.

Mansioni

• Soutien à l'ouverture de nouveaux magasins et coordination technique.
• Collaboration avec d'autres unités pour assurer la mise en service sans erreur.
• Installation de serveurs et de VLTs avec les fournisseurs.

Conoscenze

Support technique

Connaissance des réseaux

TCP/IP

Microsoft Office

Travail en équipe

Formazione

Diplôme en informatique

Descrizione del lavoro

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.

Sisal is now part of

the world’s largest online sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.

What you’ll do :

• You will join the team of NewPoS Technical Assistance and in particular in the business Retail reporting directly to the NewPoS Opening Technical Assistance Coordinator;
• You will have the opportunity to be involved in the process of opening a new store : the main activities include the request for an Internet line, VLAN verification, support to onsite technicians, the installation of servers and VLTs of the various suppliers, the “Simulazione Collaudo”, the "Collaudo" with AAMS Inspector, enabling the store, downloading content, creating various reports.;
• The collaboration with the other BUs and the sales force is fundamental. The goal is to be able to enable the store and / or the various VLT platforms, without errors in the shortest possible time.

Who you are :

• You have at least 2 years of experience in service desk support;
• You have a degree in Computer Science or equivalent;
• You have a good knowledge of networks, TCP / IP protocol, Microsoft Office, Excel and PowerPoint on all;
• You have a SPID identity;
• You are very proactive, precise, enthusiastic and determined;
• You have a relevant attitude towards teamwork and collaboration.

Preferrably, you also have :

• Previous experience in gaming companies;
• Basic knowledge of MS DOS, TCP / IP V4 protocol.

What we offer you / you can expect from us :

• Temporary contract, Permanent contract, Internship (and strong opportunity for growth);
• Company-Owned Devices : laptop and business mobile phone;
• Supplemental Health Insurance.

Looking for a role that can support your learning and career goals :

• Psychological well-being : online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches;
• Continuous learning for soft and hard skills (es. learning platform, trainee bootcamp);
• Support for parents, children and financial aid for mothers.

Li-Hybrid

LI-DNI