Service Desk Operator

Marposs; Bentivoglio; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the IT sector seeks a Service Desk operator to join the Information Systems Division. The ideal candidate will manage IT tools, provide support, and interact with users, requiring a solid understanding of IT systems and good communication skills. Candidates with ITIL certification and proficient English will be prioritized.

Competenze

• General knowledge of IT and local/cloud applications desired.
• Good understanding of technical issues.
• Competence in managing IT inventory and assets.

Mansioni

• Procurement, configuration, and support of corporate IT tools.
• Act as main contact for IT service requests and issues.
• Support users across all business areas.

Conoscenze

IT Support

User Interaction

Problem Solving

Inventory Management

English Language

Formazione

ITIL Foundation Certification

Descrizione del lavoro

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The candidate will be placed in the IT department of the MARPOSS Information Systems Division, in the Service Desk team.
As a Service Desk operator, he/she will be responsible for the procurement, configuration, distribution and support of all corporate IT tools and general purpose hardware and software (for example, PC fleet, phones, printers, MS Office, email, utilities, etc.).
Daily support activity is done by Service Desk while acting as the main contact and first interface for any type of request related to general IT services, as well as solving the most common issues or routing them to second level teams of specialists, after a thorough qualification and analysis.

Profile

Candidates who demonstrate a general knowledge of IT and commonly used local and cloud application software will be positively evaluated.

Additional requirements:

• Good ability to relate to users, understanding and support common technical issues of IT systems in every business area;
• Precision and skills in managing IT inventory, assets, orders, licenses and permissions;
• Good knowledge of English, written and spoken (essential for the international context);
• An ITIL Foundation certification is preferred.

This position is open to candidates of any gender (Italian Law 903/77)

Compensation and benefits

Compensation and benefits will be related to the effective experience of the candidate.