Service Delivery Expert

beBeeHospitality; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A hospitality company in Milano is seeking an experienced Guest Relations Manager to ensure exceptional guest experiences. The role involves welcoming guests, addressing inquiries, and enhancing satisfaction through effective communication. Candidates should have experience in a customer-oriented environment, preferably in hospitality. The company offers flexible working conditions and professional growth opportunities.

Servizi

Flexible working conditions

Wellbeing initiatives

Team member rates and promotions

Training programs for personal and professional growth

Competenze

• Prior experience in a guest or customer-oriented environment, preferably in hospitality.
• Strong preference for knowledge of hotel procedures and exceptional service standards.

Mansioni

• Welcome and assist guests during check-in.
• Address guest inquiries and resolve issues efficiently.
• Facilitate additional services and provide local recommendations.

Conoscenze

Effective communication

Customer service

Problem-solving

Formazione

Education in Hospitality Management, Tourism, Business Administration

Descrizione del lavoro

Guest Relations Manager

We are seeking an experienced Guest Relations Manager to join our team in Milano. As a key member of our hotel's service delivery team, you will be responsible for ensuring exceptional guest experiences throughout their stay.

This role involves effective communication with guests, maintaining the highest service standards, managing guest feedback, and collaborating with various departments to uphold brand standards through diligent implementation, continuous support, and constructive feedback.

• Education in Hospitality Management, Tourism, Business Administration, or a relevant field is highly recommended.
• Prior experience in a guest or customer-oriented environment at a senior level, with a strong preference for hospitality industry experience and knowledge of hotel procedures.

Key Responsibilities :

• Extend a genuine greeting and warm welcome to arriving guests, providing a professional introduction to the hotel and offering assistance with check-in procedures.
• Act as a point of contact for guests, addressing questions, concerns, special requests, and issues promptly and efficiently while maintaining the hotel's reputation for exceptional service.
• Resolve guest issues and facilitate additional services like transportation, reservations, and recommendations for local attractions and services.

Benefits :

We offer a wide range of benefits, including flexible working conditions, wellbeing initiatives, team member rates and promotions, and a commitment to fostering an inclusive working environment.

Our hotel is dedicated to shaping exciting careers worldwide and cross-cultural experiences. We provide a wide range of training programs to enhance your skills and promote personal and professional growth.