Service Delivery Consultant (Italy, Pistoia)

SimCorp; Pistoia; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading financial technology company is seeking Service Delivery Consultants in Pistoia. The role involves solving client issues with SimCorp Dimension, providing best practices, and collaborating within an international team. Ideal candidates have a strong educational background in STEM or Finance, problem-solving skills, and effective communication abilities. The position offers a hybrid work model with excellent benefits and career development opportunities.

Servizi

Hybrid work model (2 days/week in Pistoia)

Health insurance and pension plan

13th and 14th month pay plus annual bonus

Ticket restaurant (€850/day)

Training and courses

Career development in an international environment

Events and health initiatives

Up to 20 remote workdays abroad annually

Competenze

• Fluency in English; additional languages are a plus.
• Experience with Front Office, Back Office, Accounting, or Financial Workflows is beneficial.

Mansioni

• Evaluate problems in SimCorp Dimension for clients and provide solutions.
• Collaborate with clients to prioritize and deliver solutions.
• Advise clients with best practice market solutions.

Conoscenze

Problem-solving skills

Effective communication

Client satisfaction experience

Attention to detail

Team spirit

Willingness to learn

Formazione

Educational background in STEM or Finance

Descrizione del lavoro

WHAT MAKES US US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn, and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values: caring, customer success, driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we're saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US - THE FUNCTION

We are looking for two new consultants to join our Service Delivery team at the SimCorp office in Pistoia.

Service Delivery Consultants are skilled professionals who contribute to the support and maintenance of SimCorp clients by providing best practices, market solutions, and deploying services related to the usage of SimCorp Dimension and beyond.

As part of an international company, you will be in contact with clients and experts from around the world. You will have the opportunity to grow professionally and personally within an international network. You will work closely with your team, sharing ideas and maintaining a high team spirit. Our consultants provide front-to-back solutions, incident and problem management, and small changes or enhancements to current or future customer flows to increase automation and user satisfaction.

We are always seeking innovative solutions to improve our service and make it more functional for customers.

WHAT YOU WILL BE RESPONSIBLE FOR

• Evaluate problems in SimCorp Dimension for internal or external clients and provide timely solutions.
• Collaborate closely with colleagues and clients to prioritize and deliver best-practice solutions.
• Advise clients with best practice market solutions related to SimCorp Dimension.
• Implement additional functionality and address issues in new areas to add value.
• Assess customer requirements for system enhancements and communicate these to product management.
• Share knowledge within the team and ensure efficient solutions.
• Conduct training and coaching to optimize client use of the software.
• Contribute to policy development, practices, processes, and strategic direction.
• Work on the EMEA shift, including occasional weekends and holidays, with extended hours as needed.

WHAT WE VALUE

You should be able to contribute and thrive in this role. The skills you gained are less important than your ability and willingness to learn. We value:

• Educational background in STEM or Finance
• Knowledge in areas like Front Office, Back Office, Accounting, or Financial Workflows
• Methodical skills and attention to detail
• Problem-solving skills and a solution-focused attitude
• Proven client satisfaction record
• Ability to work under time pressure
• Effective communication and consulting skills
• Team spirit and willingness to share knowledge
• Fluency in English; additional languages are a plus

BENEFITS

• Hybrid work model (2 days/week in Pistoia)
• Health insurance and pension plan
• 13th and 14th month pay plus annual bonus
• Ticket restaurant (€850/day)
• Training and courses, starting with a 3-week SimCorp Dimension Academy
• Career development in an international environment
• Events and health initiatives
• Up to 20 remote workdays abroad annually

Benefits may vary by country as we operate in 30 offices worldwide.

NEXT STEP

Please submit your application in English via our career site. Only applications through our system will be processed. To promote fairness, exclude personal data like photos or age from your application. For questions, contact Hanna Brzzka, Lead Talent Acquisition Partner. Even if unsure about the role, submit your CV; we will consider it within about three weeks.

We value feedback to improve our recruitment process and ensure a positive experience for all applicants.

WHO WE ARE

For over 50 years, we've worked with investment and asset managers to become a leading provider of investment management solutions. We have 3,000 colleagues from diverse backgrounds. As an independent subsidiary of Deutsche Börse Group, and following our merger with Axioma, we offer an industry-leading full front-to-back solution for our clients.

SimCorp is an equal opportunity employer committed to diversity and employee development.

LI-Hybrid

Required Experience:

Contract

Key Skills:

Athletics, Civil Engineering, Communication, Corporate, Fire Fighting, ACCA

Employment Type: Full-Time

Experience: years

Vacancy: 1