Service Coordinator (m/f/d)

PALFINGER MARINE; Livorno; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A maritime solutions company in Livorno is looking for a Service Coordinator (m/f/d) to lead service operations, ensure customer satisfaction, and support service engineers. The ideal candidate will have a relevant degree, strong communication skills, and experience in the maritime or offshore industry. A competitive compensation package and a friendly team environment are offered.

Servizi

Competitive compensation package

Friendly and proactive team

Competenze

• Proven experience in service coordination and execution.
• Fluency in English, both spoken and written.
• Experience in maritime or offshore service industry preferred.

Mansioni

• Lead and coordinate service operations across departments.
• Main customer contact for service-related matters.
• Support service engineers with job briefings and documentation.

Conoscenze

Customer service skills

Communication

Organizational skills

Solution-driven approach

Formazione

Bachelor’s or Master’s degree in Engineering

Descrizione del lavoro

Overview

Join to apply for the Service Coordinator (m/f/d) role at PALFINGER MARINE.

PALFINGER MARINE offers complete deck equipment solutions and lifesaving appliances to various maritime industries. This role is based in Livorno and reports to the Service Manager.

Responsibilities

• Lead and coordinate service operations, including planning, execution, and follow-up of service jobs in collaboration with the Service Manager and other departments.
• Act as the main customer contact for service-related matters, including handling the service hotline, preparing quotations, and ensuring customer expectations are met.
• Support service engineers through job briefings, debriefings, and preparation of necessary documentation.
• Assist sales and project teams in executing service-related contracts and ensuring smooth integration with ongoing projects.
• Monitor service performance, including tracking hours, costs, invoicing, and ensuring KPIs and project targets are achieved.

Qualifications

• Bachelor’s or Master’s degree in a relevant field (e.g., Engineering), with preferred experience in the Maritime or Offshore service industry.
• Proven experience in service coordination, execution, and working cross-functionally and cross-regionally within international organizations.
• Strong customer service skills, with a solution-driven, business-minded, and customer-focused approach.
• Excellent communication, networking, and organizational skills; fluent in English, both spoken and written.
• Self-motivated, proactive, adaptable, and hands-on with a “boots on the ground” mentality.

We offer

• A chance to be part of the fast-growing PALFINGER MARINE family
• Competitive compensation package
• A friendly and pro-active team

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative and Engineering
• Industries: Maritime Transportation, Shipbuilding, and Engineering Services