Service Channel Operations Manager(A141896)

Xiaomi Technology; Pavia; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking an After-Sales Manager to oversee service operations and improve service quality in the region. The role involves managing relationships with service providers, ensuring efficient processes, and monitoring key performance indicators. Candidates should be fluent in English and Italian with solid communication skills.

Competenze

• Familiarity with after-sales business processes and standards.
• Strong communication and problem-solving skills.
• Fluency in English and Italian.

Mansioni

• Monitor work orders and improve service cost analysis.
• Maintain key account relations and conduct service performance meetings.
• Manage service providers and coordinate improvement plans.

Conoscenze

Communication

Problem Solving

Descrizione del lavoro

• Daily management : work order monitoring and KPI operation improvement and service cost analysis
• KA relationship maintenance : organize regular service meetings in the region, align agents, and share service performance, process, and policy information
• Service provider management : Identify abnormal service problems and coordinate with service providers to develop improvement plans, and assist service managers in business-related control
• Process execution : Headquarters and regional policies, processes, benchmarks are released, and service station implementation is monitored. Organize and export local service operation processes according to the Italian local after-sales services network and requirements.

Requirements :

• Familiar with after-sales business processes, standards and service provider management models
• Strong communication and problem solving skills
• Fluent in English and Italian.