Service Area Manager

Haier Europe; Vercelli; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

An exciting opportunity at Haier Europe for a Service Network Coordinator. You will manage the service quality for spare parts and ensure organizational support to the sales team, while also leading development and relationship management initiatives in the region. The role requires a proactive individual with strong communication skills and solid experience in service networks, particularly in white goods or small appliances.

Competenze

• Solid experience in coordinating service networks with spare parts and accessories sales.
• Experience preferably in white goods or small household appliances sectors.
• Proficiency in data management and report creation.

Mansioni

• Responsible for the service level of the Authorized Service Assistance (ASA).
• Support the sales team regarding service quality and relationships.
• Develop the area commercially by proposing activation of new customers.

Conoscenze

Communication

Data Management

Sales Strategy

Problem Solving

Formazione

Degree in Commercial / Management

High School Diploma in commercial or technical field

Strumenti

MS Office

Descrizione del lavoro

An exciting opportunity has arisen to contribute to Haier Europe. The company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven, and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of Haier’s attitude : entrepreneurship and innovation, zero distance to consumers, and IoT & Ecosystem thinking. A true change agent with an agile approach, thriving for idea contamination, and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

• Responsible for the service level of the Authorized Service Assistance (ASA), as well as the sales budget for spare parts and accessories of Centers and Distributors in the assigned Italian areas.
• Support the sales team of finished products regarding service quality, speed, and relationships between the commercial side and the service network.
• Visit ASA and Distributors regularly to ensure achievement of area budget (turnover and margin).
• Monitor KPIs at ASA and intervene to drive results.
• Visit main retailers in coordination with the sales force to establish relationships and manage critical issues proactively.
• Develop the area commercially by proposing activation of new customers, products, or services.
• Manage the service network by solving present problems, selecting or opening new ASA, and resolving conflicts.
• Analyze reports from HQ to identify corrective actions to meet targets.
• Present results, deviations, recovery actions, and timelines during Monthly Business Reviews.
• Coordinate with Service Commercial Managers for customer actions / promotions.
• Gather and share information about main competitors’ activities.

What you need to succeed

Must have

Solid experience in coordinating service networks with spare parts / accessories sales, dealer relationships, preferably in white goods or small household appliances sectors. Automotive sector experience is a plus.

Proficiency in MS Office (Excel basics, data management, report creation, v-lookups, pivot tables).

Education

Degree in Commercial / Management or high school diploma in commercial or technical field.

Languages

Fast, reliable, autonomous, well-organized, with strong communication skills.

LI-MV1

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other protected characteristics.

Haier Europe is part of Haier Smart Home, a global leader in major appliances, ranked in the Fortune Global 500 and World's Most Admired Companies. With extensive R&D, research institutes, industrial parks, manufacturing centers, and a vast sales network, we are committed to innovation and excellence. In 2023, we achieved revenues of approximately €33.6 billion, serving over 45 markets in Europe and beyond. Our headquarters is in Vimercate (MB), Italy. More info at corporate.haier-europe.com.

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