Service Area Manager

Electrolux Professional UK & Ireland; Pordenone; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Electrolux Professional recherche un Service Area Manager pour augmenter le chiffre d'affaires des produits et contrats après-vente. Le candidat idéal aura une solide expérience dans la gestion des services, un fort esprit commercial et sera capable de travailler de manière autonome tout en gérant efficacement un réseau de service. Vous apporterez une contribution significative à l'expérience client tout en favorisant la marque Electrolux.

Servizi

Rémunération équitable et avantages compétitifs

Environnement de travail flexible

Opportunités d'apprentissage continu

Environnement multiculturel diversifié

Competenze

• 5 ans d'expérience dans la gestion d'une organisation de service.
• Connaissance des produits de l'industrie de la cuisine professionnelle.
• Anglais bon, italien obligatoire.

Mansioni

• Gérer le réseau de service après-vente externe.
• Augmenter les ventes du portefeuille de services clients.
• Créer des opportunités d'affaires et développer un plan de vente local.

Conoscenze

Capacité d'analyse

Approche axée sur le client

Capacité d'adaptation

Formazione

Diplôme en Génie Mécanique ou domaine connexe

Strumenti

Microsoft Office

Outils CRM

Descrizione del lavoro

Job Description

Join Electrolux Professional Group - as

SERVICE AREA MANAGER

About The Job

In this role you will have the responsibility to increase the sales turnover for EPR after sales products (consumables, spares, accessories) and maintenance contracts within the assigned geographical area, providing an excellent costumer experience, creating unity, added value and strive for identifying new business opportunities, proposing new maintenance activities. Liaising with local distributors, colleagues and customers with spare parts, consumables and maintenance contract packages necessary to deliver a high-class service that will fortify the Electrolux Professional Brand. You will report operationally to the After Sales Director of the Italian Sales organization.

Responsibilities

ABOUT YOUR TASKS

For the assigned area, as Service Area Manager, you will have the following responsibilities:

• Manage the external After-Sales Service network; (i.e. Assess Warranty, manage Goodwill, oversee Service Reworks completion)
• Ensure deliveries of targeted service level KPIs;
• Increasing profitable sales of customer service portfolio through strong customer interface, actively seeking to up-sell customers to higher value solutions;
• Co-operate with service stations managers to map and manage sales opportunities and reach targeted NPS score;
• Support staff related areas in managing the stations together with station managers (i.e. competence development, reward and recognition etc.);
• Promotion of Essentia and its values to internal colleagues and customers;
• Develop and improve processes and way of working;
• Coach station managers to meet local needs (i.e. training needs);
• Coming up with action plans and executing them to correct underperformance;
• Expand business agreements in collaborations with country manager, sales colleagues and the local distributors portfolio/network;
• Support other areas in managing the relationship with the dealers;
• Promotion of the Electrolux Professional Customer Service brand and its values to internal colleagues and customers;
• Service Market analysis of the Installed Base to determine potential growth opportunities;
• Development of a segmented, local sales plan to target higher potential areas for Customer Service sales growth;
• Capable of demonstration technical knowledge of past and present products to assist customers and support for the resolution of technical problems
  
  

Qualifications

ABOUT YOU

• Degree or solid experience in relevant fields (Chemistry, Mechanical Engineering preferably)
• 5 years’ experience in managing Service organisation;
• Customer Service Sales experience;
• Hospitality Business knowledge;
• Industry product knowledge;
• Experience in Construction, Caterers, Professional Kitchen sector preferred;
• Experience in developing a Sales Plan based on market analysis activity;
• Knowledge of Microsoft office and CRM software tools
• Fluent Italian is mandatory, good English will be considered a plus
• Professional and competent;
• Customer focus;
• Pro-active approach;
• Ability to handle many contacts;
• Analytical and structured approach;
• Ability to handle many simultaneous tasks;
• High ability to prioritize;
• Driver in continuous improvement;
• Facilitate cross-collaboration between different department;
• Ambitious and target oriented;
• Self-motivating and independent, able to organize and prioritize own workload;
• Team player;
• Adaptable, able to face changes with positive attitude;
• Persuasive and influencing; capable negotiator;
• Must be able to work independently and on own initiative, delivering the defined results;
• Time driven, excellent coordination and communication, reactivity;
• Ready to withstand the pressure and responsibility;
• Project planning and controlling skills;
• Analytical skills;
• Advanced presentation skills;
• Willing to travel up to 50%
  
  

Required Competences

• Customer Obsessed - you are focused on delivering value to the customers, both internal and external
• Trustworthy – you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
• Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
• Sustainable – You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
  
  

About Our Benefits

• Fair compensation and benefits package in line with the market
• Flexible hybrid workplaces that include remote and in-office roles
• Room to express your potential, develop and strengthen your competences
• Continuous learning opportunities
• Diversified, multi-cultural environment
  
  

About Us

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com