Service Architect

Ntt Ltd.; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global business and technology services provider in Milan seeks a Services Architect to design innovative Managed Services solutions. In this role, you will lead cross-functional teams, engage with clients to ensure solutions meet their needs, and enhance service delivery models. The ideal candidate has a strong background in enterprise architecture, IT service management, and a proven ability to develop transformative solutions.

Servizi

People centric culture

Career and training pathways

Hybrid working approach

Competenze

• Broad knowledge across Managed Services and multiple solution services.
• Experience in designing new delivery models in global organizations.
• Good knowledge of main hyperscale cloud providers.

Mansioni

• Design complex managed service solutions for clients.
• Validate new design features for service offerings.
• Support sales teams with architecture solutions.

Conoscenze

Enterprise Architecture

Service Management consulting

Client engagement experience

Sales attitude

Fluent in English

Formazione

Bachelor's or Master's degree in IT / Engineering / Economics

Strumenti

ITIL certification

Descrizione del lavoro

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Services Architect is a subject matter expert and a pre‑sales persona working with clients and sales / delivery teams in a value co‑creation process resulting in the design of Managed Services solutions across multiple technology domains.

This role is responsible for the development of competitive, innovative, secure, multi‑year, viable Managed Services solutions and associated costing inputs to commercial models.

The Services Architect applies both solution design and sales attitude to engage and help close opportunities with decision‑makers.

This role has the opportunity to design managed services with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.

Key Responsibilities :

• Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, solution services.
• Designs complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains.
• Works across multiple teams in the design of the Managed Services offering.
• Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
• Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
• Directs the validation processes by obtaining sign‑off from technical, service and costing stakeholders.
• Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
• Maps the client’s requirements against proposed set of service elements and architectures and leads the end‑to‑end solution development.
• Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.
• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.

To be successful in this role you are asked to have :

• Bachelor’s or Master’s degree in IT / Engineering / Economics field equivalent degree;
• Broad level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solution services areas (e.g. Networking, Security, Hybrid Cloud, Digital Workplace);
• Ability to develop a service transformation architecture to deliver the transformation business, investments, activities, deliverables, schedules and risks across all service delivery
• Proven experience in designing and implementing new delivery models in a significant globally federated delivery organization;
• Certification and working knowledge of ITIL, Service Management and Integration models :
• Good sales attitude;
• Proven client engagement experience;
• Good knowledge of main hyperscale cloud providers ( Amazon, Microsoft, Google)
• Fluent in English ( written and verbal)

We offer :

• A people centric culture;
• A collaborative work environment;
• Career and training pathways;
• Multinational environment with a local nuances;
• Respect and inclusion for any kind of diversity;
• Hybrid working approach;
• Inclusion approach : the recruitment process will also consider candidates based on law

Workplace type : About NTT DATA

NTT DATA is a \(30\+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over \) 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.