Service Architect

Applicable Limited; Milano; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a leading company in technology innovation as a Services Architect. You will work with clients to design competitive managed service solutions, focusing on integrating technology and optimizing service delivery processes. Ideal candidates will have a strong educational background, good client engagement experience, and a proven sales attitude in a multinational environment.

Servizi

Collaborative work environment

Career and training pathways

Multinational environment with local nuances

Respect and inclusion for any kind of diversity

Competenze

• Broad knowledge across Managed Services and multiple solution services.
• Experience in designing and implementing new delivery models in global organizations.
• Fluent in English (written and verbal).

Mansioni

• Guide a virtual team of domain experts for developing managed service solutions.
• Design complex managed services to meet client requirements.
• Support sales teams in presenting architecture solutions to clients.

Conoscenze

Service Management

Enterprise Architecture

Client Engagement

Sales Attitude

Formazione

Bachelor's or Master's degree in IT/Engineering/Economics

Strumenti

ITIL

Descrizione del lavoro

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

What you'll be doing

The Services Architect is a subject matter expert and a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains.

This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

The Services Architect applies both solution design and sales attitude to engage and help close opportunities with decision-makers.

This role has the opportunity to design managed services with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.

Key Responsibilities:

• Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, solutionservices.

• Designs complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains.

• Works across multiple teams in the design of the Managed Services offering.

• Tests and validatesnew designs features and delivery models or recommend improving existing service offers that is being taken to market.

• Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.

• Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.

• Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.

• Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development.

• Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.

• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.

To be successful in this role you are asked to have:

• Bachelor’s or Master's degree in IT/Engineering/Economics field equivalent degree;

• Broad level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solution services areas (e.g. Networking, Security, Hybrid Cloud, Digital Workplace);

• Ability to develop a service transformation architecture to deliver the transformation business, investments, activities, deliverables, schedules and risks across all service delivery

• Proven experience in designing and implementing new delivery models in a significant globally federated delivery organization;

• Certification and working knowledge of ITIL, Service Management and Integration models:

• Good sales attitude;

• Proven client engagement experience;

• Good knowledge of main hyperscale cloud providers ( Amazon, Microsoft, Google)

• Fluent in English ( written and verbal)

We offer:

• A people centric culture;

• A collaborative work environment;

• Career and training pathways;

• Multinational environment with a local nuances;

• Respect and inclusion for any kind of diversity;

• Hybrid working approach;

• Inclusion approach: the recruitment process will also consider candidates based on law 68/99.

Company location:Milano (close to MM Romolo)

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today