Senior Travel Designer, Italy

JR Italy; Pavia; Remoto; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company as a Senior Travel Designer, where your expertise in luxury travel will shine. In this dynamic role, you will craft exquisite itineraries and manage villa rentals, ensuring clients experience the highest level of service. With a focus on attention to detail, you will liaise with clients and partners, providing timely support and enhancing their travel experiences with thoughtful touches. This position offers the flexibility of remote work, allowing you to thrive in a supportive environment while contributing to a team dedicated to excellence in luxury travel.

Servizi

Annual Leave Entitlement: 20 Working Days

Flexible Working Hours

Remote Work Option

Bonus up to 25% of Gross Salary

Competenze

• Experience in luxury travel, hospitality, or event planning.
• Excellent communication and interpersonal skills.

Mansioni

• Design luxury travel itineraries and manage villa rental requests.
• Respond to client and agent inquiries promptly.

Conoscenze

Luxury Travel Design

Client Communication

Organizational Skills

Problem-Solving

Interpersonal Skills

Fluency in English

Knowledge of Additional Languages

Formazione

3+ years of experience in luxury travel or hospitality

Strumenti

Company Software

Descrizione del lavoro

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Position Job Title: Senior Travel Designer (Italy team)

Start Date: ASAP

Type of Contract: Full-Time

Base Salary per Annum: to be discussed, depending on experience

Bonus: up to 25% of the Gross Salary

Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)

Working place: working from home / remote. London with full employment contract, Italy with freelancer full time contract.

Monday to Friday – 10am to 6pm

In high season (June to September) it might be required occasionally to assist with urgent matters on weekends

TASKS:

Travel Design:

• Luxury Travel Design: creating client itineraries including activities, transportations and VIP services to ensure seamless experiences that embrace the N2S values.
• Villa Rental: managing Villa rental requests starting from receiving enquires from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa stay.
• Upload into company software all information relative to managed bookings, reserving all confirmed services via automated emails.
• Liaise with Quality Manager at Travel Document stage ensuring all details about clients are provided and all communications with ground partners are in place.
• Respond promptly to client and B2B agent requests, providing timely support and information. Ensuring all requests/follow-ups are sent on time.
• Going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.
• Create new product when required, including local site inspections and scouting.
• Assist CEO, COO and CFO in daily tasks if required.

Requirements:

• Minimum 3 years of experience in luxury travel, hospitality, or event planning. Better with a DMC background.
• Fluent in English additional languages (e.g., French, Spanish, German) are a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build and maintain relationships with clients, partners, and suppliers.
• Proven organizational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proactive problem-solving approach with a focus on N2S standards of excellence.
• Strong sense of taste and aesthetics essential for this role