Senior Travel Designer, Italy

JR Italy; Lecco; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Senior Travel Designer to join their Italy team. This role involves crafting luxury travel experiences, managing villa rentals, and ensuring client satisfaction through exceptional service. You will be responsible for creating detailed itineraries and liaising with partners to deliver seamless experiences that reflect the company's values. With a focus on excellence, you will utilize your organizational and interpersonal skills to enhance client relations and support the leadership team. If you have a passion for travel and a knack for design, this is a fantastic opportunity to make a difference in the luxury travel sector.

Servizi

Annual Leave Entitlement: 20 Working Days

Flexible Working Hours

Remote Work Option

Bonus up to 25% of Gross Salary

Competenze

• Minimum 3 years of experience in luxury travel, hospitality, or event planning.
• Fluent in English; additional languages are a plus.

Mansioni

• Design luxury travel itineraries ensuring seamless experiences.
• Manage villa rental requests and liaise with clients for bookings.
• Assist CEO, COO, and CFO in daily tasks when required.

Conoscenze

Luxury Travel Design

Client Communication

Organizational Skills

Problem Solving

Interpersonal Skills

Fluency in English

Knowledge of Additional Languages

Formazione

Experience in Luxury Travel or Hospitality

Strumenti

Company Software

Descrizione del lavoro

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Position Job Title: Senior Travel Designer (Italy team)

Start Date: ASAP

Type of Contract: Full-Time

Base Salary per Annum: to be discussed, depending on experience

Bonus: up to 25% of the Gross Salary

Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)

Working place: working from home / remote. London with full employment contract, Italy with freelancer full time contract.

Monday to Friday – 10am to 6pm

In high season (June to September) it might be required occasionally to assist with urgent matters on weekends

TASKS:

Travel Design:

• Luxury Travel Design: creating client itineraries including activities, transportations and VIP services to ensure seamless experiences that embrace the N2S values.
• Villa Rental: managing Villa rental requests starting from receiving enquires from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa stay.
• Upload into company software all information relative to managed bookings, reserving all confirmed services via automated emails.
• Liaise with Quality Manager at Travel Document stage ensuring all details about clients are provided and all communications with ground partners are in place.
• Respond promptly to client and B2B agent requests, providing timely support and information. Ensuring all requests/follow-ups are sent on time.
• Going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.
• Create new product when required, including local site inspections and scouting.
• Assist CEO, COO and CFO in daily tasks if required.

Requirements:

• Minimum 3 years of experience in luxury travel, hospitality, or event planning. Better with a DMC background.
• Fluent in English additional languages (e.g., French, Spanish, German) are a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build and maintain relationships with clients, partners, and suppliers.
• Proven organizational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proactive problem-solving approach with a focus on N2S standards of excellence.
• Strong sense of taste and aesthetics essential for this role