Senior Technician (ICT Systems)

Enterpryze Consulting Ltd; Udine; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading consulting firm seeks a candidate for a technical support role in network and communication services. The position requires knowledge of Cisco products, troubleshooting skills, and experience in a Service Desk environment. Responsibilities include installation and maintenance of voice and data communication equipment, alongside incident management support. This dynamic role emphasizes collaboration and improvement within a multi-disciplinary team.

Competenze

• 2 years post-related experience or 4 years with secondary education.
• Recent working knowledge of TCP/IP protocols.
• Experience in a CIS Service Operations environment.

Mansioni

• Execute assigned work orders under centralized services to meet SLA targets.
• Install and configure Desktop Services and VoIP infrastructures.
• Perform advanced analysis and troubleshooting of Desktop and Network Services.

Conoscenze

Troubleshooting

Technical analysis

Network communication

Customer support

Formazione

Higher vocational training in a relevant discipline

Secondary educational qualification

Strumenti

Cisco products

Windows Operating Systems

Microsoft Office applications

Descrizione del lavoro

• Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience.
• Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications, router / switch based networks and routing protocols, with specific expertise on Cisco products and technologies.
• Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressure constraints.
• 2+ years recent practical experience within a CIS Service Operations environment.
• 2+ years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications.
• Recent working knowledge of TCP / IP Protocols and Standards.

Desirable Qualifications / Experience :

• Knowledge of policy, procedures, and organisation of NATO CIS.
• Experience in maintaining and operating NATO crypto equipment.
• Experience in working in a Service Desk environment.
• Certification or qualification in PC hardware repair and configuration.
• Formal training in Local Area Networks (LAN).
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

DUTIES / ROLE :

• Execute assigned work orders, often under the direction and guidance of centralised services, to provide local intervention to assure SLA targets are sustained.
• Install and configure Desktop Services.
• Install, operate, protect, maintain and support all local Voice and Data communication, Network, Audio / Video and VTC equipment.
• Install, operate and maintain Routing and Switching equipment, VoIP and VTC infrastructures and circuits.
• Perform advanced analysis and troubleshooting of Desktop, Communications and Network Services, in support of incident management processes.
• Perform testing and evaluation of supported hardware and software (firmware and drivers).
• Perform Incident Support Request lifecycle services affecting end-users (i.e. creating, reporting, tracking, resolving and closing Incidents).
• Support team members through collaborative actions to enhance the customer experience.
• Perform corrective actions, under direction of the Branch Head, to support Problem Management.
• Contribute to recommendations to the Continued Service Improvement, and / or procurement processes for Operations and Maintenance (O&M) of approved equipment.
• Take part in a Duty Support Shift, which may operate on a 24 / 7 basis.
• Deputise for higher-grade staff, if necessary.
• Perform other duties within the NCI Agency's area of business as may be required.

J-18808-Ljbffr