Senior Technician (ICT Systems)

Brevco Services; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company in network services is seeking a professional with in-depth knowledge of LAN/WAN and Cisco technologies to assure SLA targets. The role involves installation, configuration, and support of voice and data communications alongside troubleshooting technical issues. Ideal candidates will have practical network services experience and be adept at managing incidents effectively.

Competenze

• 2 years post-related experience or 4 years with second qualification.
• Detailed knowledge of Cisco products and technologies.
• Recent experience in CIS Service Operations.

Mansioni

• Execute work orders to ensure SLA targets are met.
• Install and configure Desktop and Network Services.
• Perform advanced analysis and troubleshooting of services.

Conoscenze

LAN Knowledge

WAN Knowledge

Troubleshooting

Technical Issue Resolution

Windows OS Support

TCP/IP Knowledge

Formazione

Higher vocational training in a relevant discipline

Secondary educational qualification

Descrizione del lavoro

Minimum Qualifications :

• Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience.
• Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications, router / switch based networks and routing protocols, with specific expertise on Cisco products and technologies.
• Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressure constraints.
• 2+ years recent practical experience within a CIS Service Operations environment.
• 2+ years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications.
• Recent working knowledge of TCP / IP Protocols and Standards.

Desirable Qualifications / Experience :

Knowledge of policy, procedures, and organisation of NATO CIS.

Experience in maintaining and operating NATO crypto equipment.

Experience in working in a Service Desk environment.

Certification or qualification in PC hardware repair and configuration.

Formal training in Local Area Networks (LAN).

Prior experience of working in an international environment comprising both military and civilian elements.

Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

DUTIES / ROLE :

Execute assigned work orders, often under the direction and guidance of centralised services, to provide local intervention to assure SLA targets are sustained.

Install and configure Desktop Services.

Install, operate, protect, maintain and support all local Voice and Data communication, Network, Audio / Video and VTC equipment.

Install, operate and maintain Routing and Switching equipment, VoIP and VTC infrastructures and circuits.

Perform advanced analysis and troubleshooting of Desktop, Communications and Network Services, in support of incident management processes.

Perform testing and evaluation of supported hardware and software (firmware and drivers).

Perform Incident Support Request lifecycle services affecting end-users (i.e. creating, reporting, tracking, resolving and closing Incidents).

Support team members through collaborative actions to enhance the customer experience.

Perform corrective actions, under direction of the Branch Head, to support Problem Management.

Contribute to recommendations to the Continued Service Improvement, and / or procurement processes for Operations and Maintenance (O&M) of approved equipment.

Take part in a Duty Support Shift, which may operate on a 24 / 7 basis.

Deputise for higher-grade staff, if necessary.

Perform other duties within the NCI Agency's area of business as may be required.

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