Senior Technician (ICT Systems)

Enterpryze Consulting Ltd; La Spezia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company specializing in technical services is seeking a skilled technician with expertise in LAN and WAN communications. The ideal candidate will possess experience in installing and troubleshooting network and communication systems, specifically with Cisco products. A strong background in CIS operations and customer support will be essential for meeting service level agreements. This role involves working in a fast-paced environment, often requiring collaboration and advanced troubleshooting skills.

Servizi

Health insurance

Training and development opportunities

Flexible working hours

Competenze

• 2+ years of experience in CIS Service Operations.
• Proficient in configuring and troubleshooting Windows OS.
• Recent knowledge of TCP / IP protocols.

Mansioni

• Install and configure Desktop Services and communication equipment.
• Perform troubleshooting on Desktop, Communications, and Network Services.
• Support Incident Management processes.

Conoscenze

Technical troubleshooting

LAN expertise

WAN expertise

Cisco products knowledge

TCP / IP Protocols

Formazione

Higher vocational training

Secondary educational qualification

Strumenti

Microsoft Office

Routing and Switching equipment

Descrizione del lavoro

Qualifications:

1. Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience.
2. Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications, router / switch based networks, routing protocols, with specific expertise on Cisco products and technologies.
3. Ability to understand, assess, and resolve technical issues in a troubleshooting environment under time pressure.
4. 2+ years recent practical experience within a CIS Service Operations environment.
5. 2+ years recent practical experience of configuring, installing, and troubleshooting industry-standard desktop Windows Operating Systems and Microsoft Office applications.
6. Recent working knowledge of TCP / IP Protocols and Standards.

Desirable Qualifications / Experience :

1. Knowledge of policy, procedures, and organisation of NATO CIS.
2. Experience in maintaining and operating NATO crypto equipment.
3. Experience in working in a Service Desk environment.
4. Certification or qualification in PC hardware repair and configuration.
5. Formal training in Local Area Networks (LAN).
6. Prior experience of working in an international environment comprising both military and civilian elements.
7. Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

DUTIES / ROLE :

1. Execute assigned work orders, often under the direction and guidance of centralized services, to provide local intervention to ensure SLA targets are met.
2. Install and configure Desktop Services.
3. Install, operate, protect, maintain, and support all local Voice and Data communication, Network, Audio / Video, and VTC equipment.
4. Install, operate, and maintain Routing and Switching equipment, VoIP, and VTC infrastructures and circuits.
5. Perform advanced analysis and troubleshooting of Desktop, Communications, and Network Services, supporting incident management processes.
6. Perform testing and evaluation of supported hardware and software (firmware and drivers).
7. Handle Incident Support Request lifecycle services affecting end-users (creating, reporting, tracking, resolving, and closing Incidents).
8. Support team members through collaborative actions to enhance customer experience.
9. Perform corrective actions, under the direction of the Branch Head, to support Problem Management.
10. Contribute to recommendations for Continued Service Improvement and procurement processes for Operations and Maintenance (O&M) of approved equipment.
11. Participate in a Duty Support Shift, which may operate on a 24/7 basis.
12. Deputise for higher-grade staff if necessary.
13. Perform other duties within the NCI Agency's scope as required.