Senior Technician (ICT Systems)

Brevco Services; Arezzo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Brevco Services is seeking a qualified technical support specialist with expertise in LAN/WAN communications. You will be responsible for maintaining and supporting voice and data communications, as well as troubleshooting incidents to ensure a high level of service. Ideal candidates should have significant experience, particularly in a CIS environment, and possess relevant technical certifications.

Competenze

• 2+ years recent practical experience in a CIS Service Operations environment.
• Recent working knowledge of TCP/IP Protocols and Standards.
• Ability to assess and resolve technical issues.

Mansioni

• Execute work orders under guidance to maintain SLA targets.
• Install and configure Desktop Services and network equipment.
• Perform troubleshooting of Desktop, Communications, and Network Services.

Conoscenze

Troubleshooting

Network configurations

Technical analysis

TCP/IP knowledge

Cisco expertise

Formazione

Higher vocational training in relevant discipline

Secondary educational qualification

Descrizione del lavoro

• Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience.
• Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications, router / switch based networks and routing protocols, with specific expertise on Cisco products and technologies.
• Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressure constraints.
• 2+ years recent practical experience within a CIS Service Operations environment.
• 2+ years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications.
• Recent working knowledge of TCP / IP Protocols and Standards.

Desirable Qualifications / Experience :

• Knowledge of policy, procedures, and organisation of NATO CIS.
• Experience in maintaining and operating NATO crypto equipment.
• Experience in working in a Service Desk environment.
• Certification or qualification in PC hardware repair and configuration.
• Formal training in Local Area Networks (LAN).
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

DUTIES / ROLE :

• Execute assigned work orders, often under the direction and guidance of centralised services, to provide local intervention to assure SLA targets are sustained.
• Install and configure Desktop Services.
• Install, operate, protect, maintain and support all local Voice and Data communication, Network, Audio / Video and VTC equipment.
• Install, operate and maintain Routing and Switching equipment, VoIP and VTC infrastructures and circuits.
• Perform advanced analysis and troubleshooting of Desktop, Communications and Network Services, in support of incident management processes.
• Perform testing and evaluation of supported hardware and software (firmware and drivers).
• Perform Incident Support Request lifecycle services affecting end-users (i.e. creating, reporting, tracking, resolving and closing Incidents).
• Support team members through collaborative actions to enhance the customer experience.
• Perform corrective actions, under direction of the Branch Head, to support Problem Management.
• Contribute to recommendations to the Continued Service Improvement, and / or procurement processes for Operations and Maintenance (O&M) of approved equipment.
• Take part in a Duty Support Shift, which may operate on a 24 / 7 basis.
• Deputise for higher-grade staff, if necessary.
• Perform other duties within the NCI Agency's area of business as may be required.

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