Senior Technical Writer

Kong Inc.; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading cloud API technology developer is seeking a Senior Technical Writer in Milan. The role requires 4+ years of technical writing experience, collaboration with diverse teams, and a focus on user-centric documentation. The ideal candidate will be adaptable and eager to learn. This full-time position is part of a dynamic team aimed at delivering high-quality content. Join us to help shape the future of API management.

Competenze

• 4+ years experience writing clear, concise technical material.
• Experience working asynchronously with global teams.
• Willingness to learn and adapt to new tools and processes.

Mansioni

• Write deployment and configuration guides.
• Collaborate with writers, engineers, and designers.
• Test and ship documentation only after successful testing.
• Continuously improve documentation and processes.

Conoscenze

Empathy

Curiosity

Technical writing

Collaboration

Adaptability

Descrizione del lavoro

Join to apply for the Senior Technical Writer role at Kong Inc.

Are you ready to power the World’s connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Kong is building the future of API management for developers. We’re a fast‑growing, well‑funded company with happy customers and motivated employees. Join our friendly, fast‑moving Docs team delivering content that helps our users succeed in their goals.

We own the full docs stack, from the foundational platform through supporting contributions from across the company to leading initiatives that advance our content and usability. We regularly get hands‑on with the product, ensuring that the content we produce is accurate (and becoming product experts in the process).

We’re looking for a Senior Technical Writer who is excited about having a variety of projects in their queue, who is either comfortable with, or wants to learn a docs‑as‑code delivery model, and who is ready to be an integral part of a rapidly‑growing company.

What You’ll Do

• Use the Product: Ship docs only after successful testing.
• Focus on the End User: Write deployment and configuration guides, user guides, API and command references, tutorials, and best practices guides based on real‑world user needs.
• Collaborate: Work with writers, engineers, product managers, and UX designers to develop clear and concise technical content; then refine it with technical support staff, field specialists, and the community.
• Continually improve: Both the documentation and yourself. Whether it’s internal processes, tooling, or new skillsets, this is a team that values improvement in all things.

What You’ll Bring

• Empathy, curiosity, and a willingness to try new things, especially those outside your comfort zone.
• 4+ years experience writing clear, concise technical material for developers and/or enterprise admins.
• Experience working asynchronously with teams distributed across the world.
<>Candor. We want you to help make the team better.

About Kong

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API‑first” and securely accelerate AI adoption. Kong helps organizations globally—from startups to Fortune 500 enterprises—to unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing, Public Relations, and Writing/Editing

Industries

Software Development

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