Senior Technical Support Engineer (m / f / d) - Italian speaking

Copeland; Assago; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company in the technology sector is seeking a Senior Technical Support Engineer to provide expert support for enterprise clients in Assago. The ideal candidate will have a Bachelor's degree in Engineering or Computer Science, experience in a customer-facing role, and proficiency in programming languages, especially LabVIEW. You will play a crucial role in resolving technical issues, advocating for customer needs, and contributing to overall product improvements. This position offers an excellent opportunity for professional growth in a dynamic environment that values innovation and collaboration.

Competenze

• Experience in a customer-facing technical role.
• Proficiency in one or more programming languages, preferably LabVIEW.
• Fluent in English and Italian.

Mansioni

• Resolve technical issues for customers focusing on Enterprise and Strategic Tiers.
• Educate other TSEs through advanced or customized training.
• Partner with Sales to recommend support strategies.

Conoscenze

Problem Solver

Communication

Formazione

Bachelor’s degree in Engineering or Computer Science

Strumenti

LabVIEW

Descrizione del lavoro

Senior Technical Support Engineer (m/f/d) - Italian speaking, Assago

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

3348e2f02ae8

Job Views:

4

Posted:

03.07.2025

Expiry Date:

17.08.2025

Job Description:

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms, and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insight to sales, and ensuring Emerson Test & Measurement (T&M) is ready to support new Products and Systems.

Does this opportunity seem to be your next career step? Accelerate your career! Apply today!

In This Role, Your Responsibilities Will Be:

• Resolve technical issues for customers focusing on Enterprise and Strategic Tiers.
• With advanced Product, Platform, System technical knowledge, accompany our customers at any point of the Customer Journey, resolving technical issues to ensure customer success.
• Partner with Sales to recommend support strategies for targeted accounts.
• Resolve platform and systems issues raised by Emerson T&M Stakeholders across all regions.
• Manage critical blocking issues to R&D and maintain relationships with R&D Support Coordinators and Developers.
• Build customer and department technical proficiency through standard services.
• Educate other TSEs through advanced or customized training and continuous education.
• Provide paid technical consulting, upgrade assistance, code reviews, and project onboarding, demonstrating technical proficiency and good communication with stakeholders.
• Capture and document knowledge/processes to enable self-service resolution and department proficiency.
• Recommend KCS methodology in all cases and escalations, review and validate technical accuracy in top utilized content, and influence a healthy knowledge base.
• Identify content gaps and provide feedback to the content team.
• Partner with R&D to create and update internal training and product documentation.
• Collaborate with Services Engineering in creating/updating Support Plans for new products/systems, partnering with R&D, product planning, and Support Operations.
• Provide feedback on customer experience improvements to relevant teams.
• Report design, reliability, or maintenance issues or bugs to R&D.
• Contribute to team development by sharing customer insights.

Who You Are:

You build and deliver solutions that meet customer expectations. You learn and adopt new technologies quickly. You maintain a positive attitude despite adversity.

For This Role, You Will Need:

• Bachelor’s degree in Engineering, Computer Science, or related field; preferred in Electrical Engineering, Computer Engineering, or Computer Science.
• + years of experience in a customer-facing technical role or relevant industry experience.
• Experience advocating for customer issues or needs.
• Experience managing multiple tasks.
• Proficiency in one or more programming languages (LabVIEW experience preferred).
• Fluent in English and Italian.
• Eligibility for Italian security clearance.
• Availability to travel up to % of time within Italy and EMEA.

Preferred Qualifications:

• Communication: Comfortable communicating technical concepts to diverse audiences, leading conversations to uncover needs.
• Problem Solver: Able to integrate information from various sources to identify causes and find solutions.
• Technical: Expertise in electronic circuit design and instrumentation; experience developing scalable, reusable code; certifications like CLA, CTA, or CLED are highly desirable.
• Dynamic: Thrives in changing environments and is fascinated by engineering solutions.
• Leader: Experience coaching or mentoring others.
• Domain: Experience in the test and measurement industry, with certifications being a plus.

Our Culture & Commitment:

At Emerson, every employee is valued, respected, and empowered. We foster innovation, collaboration, and diversity. We invest in your career growth through mentorship, training, and leadership opportunities. We believe diverse teams drive growth and results.

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

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