Senior Technical Support Engineer

Buscojobs; Piemonte; Remoto; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A photovoltaic solutions provider is seeking a Solution Sales / Technical Support Engineer to work remotely in Italy. This role involves providing technical support throughout the sales cycle, including pre-sales, during sales, and post-sales assistance. Candidates should be fluent in English and Italian, possess knowledge of photovoltaic systems, and have at least 2 years of relevant experience. The position offers flexible work arrangements and the opportunity to contribute to a fast-growing international business.

Servizi

Flexible work arrangements

Exposure to strategic sales in the EU market

Competenze

• Minimum 2 years of experience in the photovoltaic industry.
• Experience in household PV storage systems is preferred.

Mansioni

• Understand customer requirements and provide technical support.
• Collaborate with the sales team during negotiations.
• Conduct on-site technical surveys when needed.
• Refine installation training materials and deliver training sessions.
• Respond to customer technical issues and complaints.
• Deliver training on operation and maintenance.

Conoscenze

Fluent in English

Fluent in Italian

Knowledge of photovoltaic storage systems

Interpersonal skills

Collaboration skills

Descrizione del lavoro

Overview

About Us

PVSTAR Europe is expanding its presence across Europe, delivering cutting-edge photovoltaic and storage solutions. We are looking for a

Solution Sales / Technical Support Engineer

to join our growing European team, supporting customers across the full sales cycle – from pre-sales to post-sales.

Location

Remote (Italy, preferably Lombardy or Emilia Romagna, within 1–2 hours from Bologna – future logistics hub)

Department

Europe Marketing Center (direct reporting to Head of Sales, Europe)

Work Mode

Remote / No fixed office

Responsibilities

• Pre-Sales Technical Support
  • Understand customer requirements and provide comprehensive technical support.
  • Collaborate with the sales team during negotiations, addressing technical queries.
  • Conduct on-site technical surveys when needed.
  • Develop and deliver pre-sales training materials (online & offline).
• During-Sales Technical Support
  • Refine installation training materials and deliver client training sessions.
  • Provide on-site installation guidance when necessary.
• Post-Sales Technical Support
  • Respond promptly to customer technical issues and complaints.
  • Support customers with product usage, maintenance, and replacement.
  • Deliver O&M training (online & offline).
  • Host technical workshops, seminars, and support trade fair exhibitions.
• Internal Technical Support
  • Provide technical and quality training for internal employees in Europe.

Qualifications

• Languages: Fluent in English and Italian.
• Knowledge of photovoltaic storage systems, inverters, batteries, and mounting brackets.
• Experience: Minimum 2 years of experience in the photovoltaic industry (household PV storage systems preferred).
• Strong interpersonal skills with a passion for cross-functional collaboration.

Why Join Us?

• Work remotely with flexible arrangements.
• Be part of an international, fast-growing solar & storage business.
• Direct exposure to strategic sales in the European PV market.

Equal Employment Opportunity

PV STAR is committed to providing all employees with an equal and respectful working environment, free from intimidation, exploitation, or discrimination.

No employee shall be discriminated against based on race, ethnicity, religion, gender, age, sexual orientation, disability, or any other protected status, in any employment practices including hiring, promotion, compensation, or work assignment.