Senior Technical Instructor

SOMFY Group; Trezzano sul Naviglio; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading home automation company is seeking a Customer Trainer to develop and implement training programs for customers and sales teams. The role requires strong B2B industrial sales knowledge, excellent communication and presentation skills. Ideal candidates should have 5+ years of relevant experience and familiarity with Learning Management Systems. The position is based in Trezzano sul Naviglio, Italy.

Competenze

• 5+ years of experience in a training role in industrial/B2B sector.
• Professional certification in training or instructional design is preferred.
• Excellent presentation skills to train diverse audiences.

Mansioni

• Develop and execute training strategies aligned with sales goals.
• Deliver onboarding and continuous training programs.
• Monitor and evaluate training effectiveness.

Conoscenze

Training program development

B2B industrial sales knowledge

Strong communication skills

Project management

Technical simplification

Formazione

Bachelor’s degree in engineering, Business or related

Strumenti

Learning Management Systems (LMS)

Descrizione del lavoro

Job Description

The Customer Trainer is responsible for designing, developing, and implementing training programs that enhance the skills and knowledge of current and new customers, product specialists, sales team and agencies.

This role ensures that all team members are equipped with the technical knowledge, sales techniques, and all the insights needed to drive business growth and meet performance targets.

Key responsibilities :

• Develop and execute training strategies aligned with sales and product goals;
• Deliver onboarding and continuous training programs for new and existing customers and sales team members;
• Collaborate with BA MKT team, with product offer leaders and technical teams to create product-specific training modules. Implement training for new product launches and system updates across various platforms (in-person, virtual, and e-learning) Collaborate with product development teams to understand new features and integration requirements;
• Conduct training needs assessments to identify skill gaps . Assess training needs across sales, technical support, and installation teams;
• Facilitate in-person and virtual training workshops, webinars, and coaching sessions;
• Monitor and evaluate training effectiveness through assessments and performance metrics.
• Maintain up-to-date training materials and documentation including presentations, manuals, and e-learning modules;
• Stay informed about technology trends, product updates, and competitors’ activity;
• Lead a team of trainers. Coach and mentor internal trainers and subject matter experts.

Qualifications :

Bachelor’s degree in engineering, Business, Industrial Management, or related field.

Professional certification in training, instructional design, or sales preferred.

5+ years of experience in a similar role, preferably in the industrial / B2B sector.

Strong understanding of B2B industrial product sales processes (e.g., machinery, components, tools, etc.).

Excellent communication, presentation skills and ability to train diverse audiences

Ability to simplify technical concepts for non-technical audiences.

Strong project management and organizational skills.

Familiarity with Learning Management Systems (LMS) and digital training tools.

English skills are considered mandatory for the position.

Additional Information

Location : Milano – Trezzano Sul Naviglio