Senior System Engineer

FoodChain ID Group; Bologna; On-site; EUR 70,000 - 100,000; Full time

Job summary

FoodChain ID, Inc. is seeking a Senior Systems Engineer to join the Corporate IT team in driving design, deployment, and ongoing improvement of our global enterprise platforms, with a focus on security, reliability, and scalability.

You will mentor engineers, lead strategic infrastructure projects, coordinate migrations, and partner with cybersecurity teams to strengthen our controls and incident response. A strong background in Microsoft 365, Entra ID, Intune, and cloud services is essential.

Qualifications

• 5+ years of experience in Systems Engineering, Infrastructure Engineering, or related IT roles.
• Experience with Microsoft 365, Entra ID, Intune, endpoint management and cloud services.
• Experience with endpoint security platforms.
• Solid understanding of cybersecurity and enterprise IT operations.
• Proven ability to lead technical projects and infrastructure implementations.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and documentation abilities.

Responsibilities

• Design, implement, maintain, and optimize enterprise infrastructure and cloud services.
• Act as a senior escalation point for incidents and operational issues.
• Lead troubleshooting across infrastructure, endpoint management, identity, security, networking.
• Drive security and operational excellence through improvements.
• Deliver strategic IT projects from planning through implementation.
• Coordinate migrations, platform upgrades, and security initiatives.
• Mentor engineers and share knowledge through documentation.
• Develop and maintain technical standards and runbooks.
• Engage with stakeholders and translate technical concepts to business terms.

Skills

Microsoft 365

Entra ID

Intune

Endpoint management

Cloud services

Cybersecurity principles

Project leadership

Troubleshooting

Tools

Monitoring tools

Automation tools

Cloud platforms

Job description

Reports To: Director, IT & Cyber Security

Company Overview

For more than two decades, FoodChain ID has been at the forefront of the New Food industry, providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability. Our technical and business services include serving clean label, food safety, and sustainability claims through offerings of Non-GMO Project verification, USDA Organic certification, BRC and SQF food safety certification, and more. Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions. While innovation in science and safety is still at the heart of what we do, our dedication to the technology-enablement of ourselves and our clients sets FoodChain ID apart as an industry leader. We are looking to grow our team of passionate Software, Data, and Machine Learning Engineers who are excited about using data and software to ensure the safety, transparency, and integrity of the global food chain, one client and product at a time.

Position Summary

The Senior Systems Engineer serves as a senior technical resource within the Corporate Information Technology team, responsible for the design, implementation, support, and continual improvement of enterprise technology platforms. This role acts as a technical escalation point, leads strategic infrastructure and security projects, mentors other engineers, and drives operational excellence across global IT services.

The successful candidate combines strong technical expertise with leadership skills, project management capabilities, and a commitment to improving systems, processes, and team effectiveness. This position plays a critical role in maintaining secure, reliable, and scalable technology services while supporting business growth and cybersecurity initiatives.

Key Responsibilities

Systems Engineering & Technical Leadership

• Design, implement, maintain, and optimize enterprise infrastructure and cloud services.
• Serve as a senior technical escalation point for complex incidents and operational issues.
• Lead troubleshooting efforts across infrastructure, endpoint management, Microsoft 365, identity, security, networking, and related technologies.
• Evaluate emerging technologies and recommend improvements that enhance security, performance, and efficiency.

Project Delivery

• Lead and deliver strategic IT projects from planning through implementation.
• Coordinate technology migrations, platform upgrades, and security improvement initiatives.
• Support cross-functional projects led by other engineers and business stakeholders.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.

Security & Operational Excellence

• Drive initiatives that improve the organization's security posture.
• Support endpoint management, identity management, patching, monitoring, and compliance efforts.
• Collaborate with cybersecurity teams to implement and maintain security controls and best practices.
• Identify and implement operational improvements that increase efficiency and reliability.
• Provide technical mentorship and guidance to Systems Engineers and support personnel.
• Share knowledge through documentation, training sessions, and knowledge articles.
• Assist in developing technical standards, procedures, and best practices.
• Foster a culture of continuous learning and accountability.

Process Ownership

• Take ownership of key IT processes and ensure they are documented, maintained, and continuously improved.
• Develop and maintain technical documentation, runbooks, and operational procedures.
• Participate in change management, incident management, and problem management activities.
• Drive standardization and automation opportunities wherever possible.

Stakeholder Engagement

• Build strong relationships with business stakeholders and technology partners.
• Translate technical concepts into business-focused recommendations.
• Collaborate with global teams to support enterprise initiatives and service delivery.
• Act as a trusted technical advisor within the organization.

Required Qualifications

• 5+ years of experience in Systems Engineering, Infrastructure Engineering, or related IT roles.
• Experience administering Microsoft 365, Entra ID, Intune, endpoint management, and cloud services.
• Experience with endpoint security platforms.
• Strong understanding of cybersecurity principles and enterprise IT operations.
• Experience leading technical projects and infrastructure implementations.
• Proven troubleshooting and problem-solving abilities.
• Excellent communication and documentation skills.

Preferred Qualifications

• Experience with monitoring solutions, and automation tools.
• Experience with cloud platforms and hybrid environments.
• Relevant Microsoft or cybersecurity certifications.
• Experience supporting global organizations.

Success Measures

• Successful delivery of strategic IT projects.
• Reduction of operational risk and technical debt.
• Improved security posture and platform reliability.
• Effective mentoring and development of junior engineers.
• High-quality technical documentation and process ownership.
• Strong stakeholder satisfaction and partnership.

EEO Statement

FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training