Senior Specialist - Conversation designer & UX writer

Sky; Cagliari; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a Conversation Designer & UX Writer to join its Experience Design Factory team. This hybrid role focuses on creating engaging conversational flows and impactful UX copy for digital interfaces. The ideal candidate will have a user-centered mindset, strong skills in content design, and a solid understanding of NLP principles. You will collaborate with diverse teams to ensure clarity and inclusivity in every interaction. If you are curious, adaptable, and passionate about enhancing user experiences, this opportunity is perfect for you.

Competenze

• 3+ years of experience in designing user-centered chatbots and voice assistants.
• Solid knowledge of NLP principles and hands-on user research experience.

Mansioni

• Craft human-centered conversational flows for virtual assistants.
• Write impactful UX copy across digital touchpoints.

Conoscenze

User-centered design

Natural Language Processing (NLP)

Content design

UX writing

Cross-functional collaboration

User research

Generative AI tools

Empathy

Communication skills

Formazione

Degree in Computational Linguistics

Degree in Human-Computer Interaction

Degree in Creative Writing

Degree in Communication

Degree in Psychology

Strumenti

Generative AI tools

Descrizione del lavoro

Some roles shape what a product does. This one also shapes how it speaks.

We are looking for a Conversation Designer & UX Writer to join our Experience Design Factory (XDF) team. You will be responsible for crafting human-centered conversational flows for our virtual assistant, as well as writing impactful UX copy across our digital touchpoints.

This is a hybrid role that requires a strategic mindset and the ability to move fluidly between teams and tasks, ensuring that every interaction speaks with clarity, feels natural, and helps users move forward with confidence.


REQUIREMENTS

• At least 3 years of experience in designing user-centered chatbots and voice assistant experiences based on natural language
• A user-centered mindset and the ability to collaborate with cross-functional teams
• Solid knowledge of NLP principles and computational linguistics
• Hands-on experience with user research involving virtual assistants
• Strong skills in content design and content strategy
• Ability to write clear, inclusive, and accessible microcopy for digital interfaces, aligned with brand tone of voice
• Experience in designing natural dialogue flows based on UX writing and turn-taking principles
• Familiarity with generative AI tools
• Background in computational linguistics, human-computer interaction, creative writing, communication, or psychology
• Fluency in English in order to read technical documentation, write short reports, and contribute to meetings

SOFT SKILLS

• Flexibility and adaptability. Priorities shift fast and you will need to switch smoothly from designing complex conversational flows to writing microcopy for digital interfaces
• Curiosity and creativity. Your go-to questions are “Why?” and “What if…?”
• Empathy and active listening. You value different perspectives and work to create inclusive, ethical solutions as part of a collaborative team
• Excellent communication and collaboration skills. You will work within a diverse, multidisciplinary team, often side by side with developers and data scientists