Senior Specialist - Broadcast Support Engineering

Sky Italia; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading entertainment company in Milan is seeking a passionate Broadcast Distribution Support Engineer. You will be responsible for supporting video delivery across various platforms, monitoring services, and coordinating with teams to ensure the best possible video experience. The ideal candidate should have a keen interest in video technologies and experience in performance analysis. Shift support is required to maintain service quality.

Competenze

• Passion for video technologies and broadcasting.
• Ability to analyze KPIs and mitigate performance issues.
• Experience with multi-platform broadcasting and streaming.

Mansioni

• Support video deliveries across multiple platforms.
• Monitor services and analyze KPIs to ensure quality.
• Coordinate with ops teams to address and resolve issues.

Descrizione del lavoro

Overview

Sky is Europe’s leading entertainment company serving more than 20 million customers across five countries. We offer the best and broadest range of content and use innovative technologies to give customers the best possible TV, Digital content, Broadband and Mobile experience.

Our Sky Italia CT&I teams are looking for passionate Broadcast Distribution Support Engineer to work with multiple systems focusing on video acquisition, routing, encoding processing and multi-distribution platform broadcasting and streaming for Italy and Germany services. You’ll be lucky enough to support the video deliveries across our multiplatform stack (DTH, OTT, IPTV, DTT), making sure that the best possible video experience is being delivered to our customers across all Sky’s propositions.

While continuously monitoring the services, the candidate will be asked to mitigate performance issues of our systems by analyzing KPIs and taking actions accordingly to their variation. In coordination with other ops teams, the candidate will be asked to handle new business initiatives and deliver the best possible video experience to our customers. This includes determining the cause of an issue, working on fixes and applying them.

As part of the role, to warranty the best and continuous experience to our customers, it is required to cover in shift on-duty weekly support