Senior Solution Consultant for B2B eProcurement Amazon Business Professional Services

Amazon; Milano; In loco; EUR 50.000 - 85.000; Tempo pieno

Descrizione del lavoro

Amazon is seeking a Senior Solution Consultant for its Professional Services Team to work with B2B customers in Milan. This role involves assessing customer needs, leveraging Amazon Business solutions, and ensuring effective project execution. Candidates should have proficiency in multiple languages, relevant experience in procurement, and excellent technological skills.

Competenze

• Fluency in French, Italian, and English is required.
• Knowledge of procurement and source-to-pay processes.
• Experience selling innovative solutions.

Mansioni

• Engage with customer executives to understand their needs.
• Provide recommendations on implementing Amazon Business solutions.
• Lead project evaluations against KPIs.

Conoscenze

Analytical

Customer Service

Credit Control

Close Protection

Government

Formazione

Bachelor’s degree or equivalent

Strumenti

Microsoft Office

Salesforce

Descrizione del lavoro

This position requires fluency in French, Italian, and English.

Since 1994, Amazon has continuously expanded its product selection and innovated to fulfill its ambition of being Earth's most customer-centric company. Starting in 2015, Amazon began reinventing its approach for business customers, focusing on building Amazon Business, the largest and most innovative B2B marketplace in the world. In December 2016, Amazon Business launched in Germany, expanding to Europe and now present in five key markets: Germany, UK, France, Italy, and Spain. As we grow, we are recruiting top talent to innovate and create value for our B2B customers.

The Amazon Business team develops solutions that enable business customers to buy easily through an Amazon Business Account. We focus on building solutions that help customers rethink their purchasing strategies, tools, and processes, and innovate for the future. Our customers include professionals, small businesses, and large institutions, each with different needs than traditional Amazon retail customers. We are reinventing how we display our selection, price our products, and provide customer experience tailored to this segment.

Position Summary

We are seeking a Senior Solution Consultant for our Professional Services Team, based in Paris (Milan office possible). This full-time role involves working with senior B2B customers (CPO, CFO, CTO) to assess their business and technical needs, diving into their purchase-to-pay processes and systems, and advising on leveraging Amazon Business solutions. You will provide expertise in systems, processes, and solutions such as punchout integrations, integrated search, e-invoicing, single sign-on, etc. You will also discuss new strategies to help customers achieve their objectives and collaborate with internal teams to relay customer needs and prioritize solutions.

Key Responsibilities

• Engage with customer executives to understand their pain points, strategies, and goals for purchasing, finance, and digitalization.
• Deep dive into customers’ purchase-to-pay processes to understand their needs.
• Act as a trusted advisor, providing recommendations on how Amazon Business can add value.
• Build relationships and secure commitment from customers to implement Amazon Business solutions.
• Relay customer requirements to internal teams, including sales and product management.
• Contribute to innovative approaches to solve customer issues and present solutions to leadership.
• Lead project evaluations against KPIs, aiming to meet or exceed targets.

A Day in the Life

Your day includes calls with account managers and strategic customers, deep dives into their procurement setup, providing tailored recommendations, internal meetings to innovate solutions, and planning customer engagement activities.

About the Team

The Amazon Business Professional Services team accelerates customer success by guiding their journey with tools and services, supporting them throughout their lifecycle.

Qualifications include knowledge of procurement and source-to-pay processes, experience selling innovative solutions, proficiency with Microsoft Office and CRM tools like Salesforce, a bachelor’s degree or equivalent, and professional fluency in French, Italian, and English. Experience with procurement technology and integrations is also required.

Amazon is an equal opportunity employer committed to diversity and inclusion. We value your passion, experience, and skills. For accommodations during the hiring process, please contact us.

Required Experience: Senior IC

Key Skills: Close Protection, Credit Control, Customer Service, Government, Analytics

Employment Type: Full-Time

Experience: Years (unspecified)

Vacancy: 1