Senior Service Strategist and Designer

3240 Kyndryl Italia S.P.A.; Segrate; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Kyndryl is seeking a Senior Service Design and Strategist to lead innovative projects and enhance customer engagement. This role involves collaborating with cross-disciplinary teams to deliver high-quality solutions and promote human-centred design practices. The ideal candidate will have extensive experience in design strategy and a strong portfolio demonstrating successful projects.

Servizi

Employee learning programs

Flexible benefits

Volunteering and giving platform

Competenze

• 10+ years in human-centred design, emphasizing design strategy and service design.
• Portfolio demonstrating design success and leadership.
• Excellent collaboration and communication skills.

Mansioni

• Design and facilitate workshops and programmes with customers.
• Lead teams to define problems and identify solutions.
• Champion design-thinking and co-creation within the organization.

Conoscenze

Human-Centric Design

Strategic Thinking

Collaboration

Communication

Problem-Solving

Formazione

Degree in Design or related field

Strumenti

Microsoft Suite

Miro

Mural

Descrizione del lavoro

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Senior Service Design and Strategist for Kyndryl Vital Italy you’ll be a critical member of a cross-disciplinary team, leading innovative projects and modelling co-creative, human-centred behaviours. On customer engagements, you’ll be the design strategist and design leader. You’ll guide the team through the co-creatin phase, providing insights, ideas, and leadership to deliver high-quality, breakthrough solutions. You’ll be an ambassador for human-centred design to co-workers, partners, and customers, building awareness and including them in the journey. You’ll work with Kyndryl Vital Global leaders to identify high-potential customer projects and you will constantly look for more ways to add value to our customer’s experience.

You’ll partner with Kyndryl business and account leaders, Consult Partners, technical strategists and architects, customers stakeholders, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life. We’re in start-up mode so you’ll have a lot of influence over the ways of working both locally and at the global level. You’ll ensure we connect with the other global Kyndryl Vital teams, and contribute case studies, best practices, and other learnings to our global practice.

Key role responsibilities

Experience Designer / Facilitator

• Design and facilitate workshops, programmes and Vital experiences - both internally and with customers
• Lead teams to collaborate on research / insights, defining problems, identifying ideas and service blueprints + understand technology to bring projects / solutions to life
• Work with customer / account teams to ensure Kyndryl Vital workshop outcomes are appropriately summarised, developed and extended into downstream Consult revenue opportunities.
• Be an advocate for Kyndryl Vital - championing design-thinking, collaboration and co-creation - both internally and with customers
• Build awareness, create trust and clearly communicate Kyndryl Vital Italy strategy and value proposition – both internally and with customers
• Support thought leadership agenda to raise profile and build reputation - both internally and with customers.
• Support Kyndryl Vital operations and growth
• Ensure Kyndryl Vital supports and enables Italy business strategy; driving sales, revenue, and profit
• Grow Kyndryl Vital-specific opportunity pipeline, both within existing accounts and new logos
• Support Kyndryl Vital programme management in Italy; project identification and development, resource support, relationship development with key account owners
• Build & grow Kyndryl Vital programme; develop relationships and revenue opportunities.

Who You Are

Required Technical and Professional Expertise

• Portfolio demonstrating design success with craft, strategic thinking, leadership, human-centric customer engagement, integrated technology, and inventive solutions in a variety of contexts
• 10+ years in human-centred design, emphasizing design strategy, service design, and co-creation
• Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges.’
• Systems-thinking problem-solver who looks through multiple lenses (business, people, technology, sustainability) and integrates those insights into innovative solutions
• Business acumen and language to work with customers, define key business objectives and create high-level business cases
• Lead multi-discipline teams through a service design and blueprinting engagement, resulting in experience-based roadmaps that enable technologists to dig more deeply into solutions
• Broad and flexible toolkit for designing co-creation journeys to lead teams from exploration to ideation. Adept at designing new tools when needed.
• Excellent collaboration and communication skills with clients and internal stakeholders
• Technology interest and acumen in some form
• Strong presentation skills in pre-sales environment
• Attention to detail in the language and relationship dynamics of key stakeholders.

Preferred Professional and Technical Expertise

• Industry vertical experience
• Experience in IT enterprise or IT environment
• Participatory design and research
• Knowledge and experience in IT infrastructure or other technical applications
• Human behaviour, change management, or other applied social sciences
• Proficiency with tools such as Microsoft Suite, Miro or Mural, & other digital collaboration tools
• Experience in DesignOps or otherwise experienced in design-specific process and methodologies.

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.