Senior Service Strategist and Designer

TN Italy; Segrate; In loco; EUR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Senior Service Strategist and Designer to lead innovative projects and advocate for human-centered design. This role involves collaborating with business leaders to define problems and design solutions that enhance customer experiences. You will influence local and global operations, ensuring workshop outcomes translate into revenue opportunities. Join a diverse team that values your contributions and invests in your success, providing opportunities to innovate with cutting-edge resources and Fortune 100 clients.

Servizi

Diverse Benefits

Learning Programs

Community Engagement Opportunities

Competenze

• 10+ years in human-centered design and strategy.
• Proven success in design and leadership roles.
• Experience leading multidisciplinary teams.

Mansioni

• Design and facilitate workshops with customers.
• Lead research and service blueprinting.
• Champion design thinking and collaboration.

Conoscenze

Human-Centered Design

Strategic Thinking

Leadership

Systems Thinking

Business Acumen

Communication Skills

Problem-Solving

Collaboration

Presentation Skills

Stakeholder Management

Strumenti

Microsoft Suite

Miro

Mural

Descrizione del lavoro

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Senior Service Strategist and Designer, Segrate

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Other

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EU work permit required:

Yes

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Job Reference:

a548d9d23227

Job Views:

2

Posted:

06.05.2025

Expiry Date:

20.06.2025

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Job Description:

Who We Are

At Kyndryl, we design, build, manage, and modernize mission-critical technology systems. We are committed to building a more equitable, inclusive world for our employees, customers, and communities.

The Role

As a Senior Service Design and Strategist for Kyndryl Vital Italy, you will lead innovative projects, model co-creative, human-centered behaviors, and serve as a design strategist and leader. You will guide co-creation phases, provide insights, and deliver high-quality solutions. You will advocate for human-centered design, build awareness, and work with global leaders to identify high-potential projects, adding value to customer experiences.

You will collaborate with business leaders, partners, and stakeholders to define problems, design solutions, and enable implementation. You will influence local and global ways of working, connect with global teams, and contribute to case studies and best practices.

Key Responsibilities

• Design and facilitate workshops and experiences internally and with customers.
• Lead research, problem definition, idea generation, and service blueprinting.
• Ensure workshop outcomes are summarized and extended into revenue opportunities.
• Champion design thinking and collaboration both internally and externally.
• Communicate strategy and value proposition clearly.
• Support thought leadership and reputation building.
• Support operations, growth, and revenue generation for Kyndryl Vital in Italy.

Who You Are

Required Skills

• Proven success in design, strategic thinking, leadership, and human-centered engagement.
• 10+ years in human-centered design, strategy, and co-creation.
• Entrepreneurial mindset, comfortable with ambiguity and new challenges.
• Systems thinking and innovative problem-solving skills.
• Business acumen and ability to create high-level business cases.
• Experience leading multidisciplinary teams in service design.
• Skilled in co-creation journey design and tool development.
• Excellent communication and collaboration skills.
• Interest and knowledge in technology.
• Strong presentation skills in pre-sales contexts.
• Attention to stakeholder relationships and language.

Preferred Skills

• Industry-specific experience.
• Experience in IT enterprise or environments.
• Participatory design and research expertise.
• Knowledge of IT infrastructure or technical applications.
• Understanding of human behavior and change management.
• Proficiency with collaboration tools like Microsoft Suite, Miro, Mural.
• Experience with DesignOps or related methodologies.

We value diversity and inclusion, welcoming people of all backgrounds and experiences. Our culture supports bringing your whole self to work and fostering an equitable environment.

What You Can Expect

Working with cutting-edge resources and Fortune 100 clients, you will have opportunities to innovate, build new capabilities, and create value. We prioritize your well-being with diverse benefits, learning programs, and community engagement opportunities. We invest in your success, aiming for mutual growth.