Senior Programmatic Solutions Consultant - Technical, Amazon Ads Global Sales

ENGINEERINGUK; Milano; In loco; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Senior Programmatic Solutions Consultant to join their dynamic team in Milan. This role involves resolving complex customer issues in programmatic advertising, providing technical support, and developing tools to enhance service quality. You will leverage your deep understanding of the ad ecosystem and technical expertise to drive improvements and mentor peers. If you are passionate about technology and customer satisfaction, this position offers an exciting opportunity to make a significant impact in a fast-paced environment.

Competenze

• 6+ years in technical troubleshooting or similar roles.
• 5+ years in demand/supply-side programmatic advertising.

Mansioni

• Handle complex customer issues and provide technical support.
• Develop tools to improve service quality and customer experience.

Conoscenze

Technical Troubleshooting

Problem-Solving

Customer-Facing Skills

Technical Writing

SQL Queries

Programmatic Advertising Knowledge

Strumenti

AAT

CAPI

ADM

AMC-AWS Clean Rooms

AWS

QuickSight

Tableau

Descrizione del lavoro

Senior Programmatic Solutions Consultant - Technical, Amazon Ads Global Sales

DESCRIPTION

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in Milan.

In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place.

Key job responsibilities

1. Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
2. Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues
3. Serving as an escalation point, owning resolution of the most complex, cross-organizational issues
4. Communicating directly with internal teams to investigate, define workarounds, and resolve defects
5. Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms
6. Prioritizing issues using case management tools based on customer impact
7. Contributing to training and documentation for internal and external users
8. Automating standard procedures through scripting and data APIs to analyze high-volume transaction data
9. Proactively identifying solutions, communicating trends, and suggesting customer experience improvements
10. Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting
11. Driving continuous improvement and shaping support strategy and technology approach
12. Identifying emerging issues and influencing product prioritization through technical investigation

BASIC QUALIFICATIONS

1. 6+ years of work experience in technical troubleshooting or similar
2. 5+ years work experience in demand or supply-side programmatic advertising
3. Desire to work in a customer-facing capacity to deliver technical implementations and solutions
4. Experience in technical writing or documentation
5. Proven track record of executing SQL queries, ranging from basic to intermediate levels, on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues
6. Deep understanding of the programmatic advertising business landscape, including the ad ecosystem components such as bidding engines, auctions, pixels, tag managers, and other technical elements to effectively diagnose and resolve complex, platform-related issues

PREFERRED QUALIFICATIONS

1. Familiarity in scripting and programming, with experience in languages like Python/JS/Type Script/Java, to automate processes and develop custom solutions
2. Familiarity in working in Cloud ecosystem (e.g. AWS, Azure, etc.), Amazon Marketing Cloud (AMC), AAT, CAPI etc.
3. Ability to effectively call and integrate with various APIs to gather and leverage data for troubleshooting and problem-solving
4. Experience in working with diverse data formats, such as JSON and log files, to extract and analyze relevant information
5. Knowledge of business intelligence tools (e.g. QuickSight, Tableau)
6. Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners
7. Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.