Senior Program Manager

Buscojobs; Veneto; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading IT services company is looking for a Sr. Program Manager to enhance customer relationships and oversee project management. This role involves managing client onboarding, issue resolution, and performance tracking, necessitating strong project management experience and leadership skills. Candidates should be prepared for a dynamic, fast-paced environment and possess a Bachelor’s degree in business.

Servizi

Great company culture and friendly environment

Luxoft Training Center services

Variety of discounts for employees

Meetings for knowledge sharing and celebrations

Competenze

• 5+ years of Program or Project Management experience.
• 3+ years in Professional Services or Consulting.
• Experience in managing $2M budget projects.

Mansioni

• Own and manage all aspects of client onboarding and implementation.
• Act as the frontline for operational issues and manage escalations.
• Ensure SLAs and contractual obligations are consistently met.

Conoscenze

Project Management

Problem Solving

Communication

Client Relationship Management

Formazione

Bachelor Degree in Business

Descrizione del lavoro

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Direct message the job poster from Luxoft Italy

The Sr. Program Manager is ultimately responsible for maintaining positive customer relationships. You will manage projects and pilots with our European customers, such as system implementations, and provide end-to-end program management throughout the lifecycle of the program. You will need to maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions for their needs

Responsibilities

Customer Onboarding & Implementation

Own and manage all aspects of client onboarding and implementation.

Develop and maintain a detailed implementation schedule aligned with client requirements and internal milestones.

Utilize the implementation playbook to guide the process for new customer deployments.

Train clients on project's software and ensure seamless knowledge transfer.

Issue Resolution & Escalations

Act as the frontline for operational issues, working closely with the business strategy lead, operations team, and project engineer.

Proactively identify and resolve bottlenecks in customer workflows.

Coordinate resolution of complex issues with Engineering.

Track and manage escalations, ensuring timely resolution.

Monitoring & Performance Tracking

Ensure SLAs and contractual obligations are consistently met.

Regularly report on project milestones and deliverables.

Collaborate with subcontractors and violation processors supporting each program.

Proactive Account Management

Establish regular check-ins with clients to preempt potential issues.

Serve as the primary point of contact for customers.

Align internal teams to customer needs and act as the client advocate.

Provide structured feedback to internal teams based on customer insights.

Process Improvement & Feedback Loop

Work closely with operations and assigned project engineers to refine workflows.

Identify process improvements based on customer insights and performance trends.

Collaborate with Product and Engineering teams to advocate for product enhancements.

Establish, implement, and maintain an effective Project Plan to ensure all deliverables are met.

Skills

Must have

5+ years of Program or Project Management / Engagement Management consulting experience managing enterprise level projects across multiple operating teams

3+ years experience working in Professional Services or Consulting Firm

Environment managing operating projects consisting of 5 to 12 people totaling over $2M budget

Bachelor Degree (preferably in business) or equivalent experience

Ability to travel and work during non-traditional working hours to accommodate a global operating team

Other

Languages

Seniority

Senior

We offer numerous benefits such as :

Great company culture and friendly environment

Work within a fast-moving, exciting, and challenging environment

Luxoft Training Center services with ad-hoc leadership and technical programs

Meetings for knowledge sharing, celebrations, and brainstorming : your ideas count!

Variety of discounts for our employees

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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