Senior Product Owner - Creator

Jimdo; Italia; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Ein dynamisches Unternehmen sucht einen Senior Product Owner, um die Website-Baukasten-Plattform zu optimieren. Diese Rolle erfordert die Zusammenarbeit mit einem funktionsübergreifenden Team, um Kundenbedürfnisse zu adressieren und die Benutzererfahrung zu verbessern. Sie werden für die Verwaltung des Produkt-Backlogs, die Durchführung von Kundenfeedback-Analysen und die Entwicklung von Strategien zur Umsatzsteigerung verantwortlich sein. Wenn Sie leidenschaftlich daran interessiert sind, kleine Unternehmen zu unterstützen und in einem flexiblen, internationalen Team zu arbeiten, ist diese Stelle ideal für Sie.

Servizi

Flexibles Arbeiten

Unterstützung für Nebenprojekte

Jährliche Gehaltsüberprüfungen

Remote-Büroeinrichtungsbonus

Workation-Politik

Mitarbeiterhilfeprogramm

Zugang zu LinkedIn Learning

Competenze

• Erfahrung im Management von SaaS-Produkten, idealerweise im Bereich Website-Erstellung.
• Nachweisliche Fähigkeit zur Verbesserung der Kundenzufriedenheit und NPS.

Mansioni

• Überwachung und Optimierung des Website-Baukasten-Produkts.
• Entwicklung von Strategien zur Kundenbindung und Umsatzsteigerung.

Conoscenze

SaaS Produktmanagement

Kundenbindung

Agile Methoden

Datenanalyse

Kommunikationsfähigkeiten

Descrizione del lavoro

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About Jimdo

Join us to help unleash the power of the self-employed and help them thrive!

Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Today, we are a growing, profitable business with a team of 250+ people from 50 nationalities, based in over 15 countries. Our portfolio serves the unique needs of microbusinesses, including a GDPR-compliant website builder powered by AI, online store, legal text generator, business listings, social media integration, SEO, and more. We are constantly developing new products to make the lives of microbusiness owners easier and to fuel their businesses. If you’re inspired by our mission and interested in working for a dynamic remote-first company where you can create impact from day one, we’d love to meet you!

Role Overview

We are looking for a Senior Product Owner to oversee and optimize our Website Builder product. You will focus on addressing high-priority customer needs—including NPS initiatives, customer feedback, and revenue retention—to ensure continued satisfaction and loyalty among our extensive user base. This role involves collaborating with a lean cross-functional team (engineering, support, design, marketing) and driving impactful improvements that enhance user experience and maximize the product’s commercial performance.

Your Impact

Product Ownership

• Serve as the primary custodian of our Creator Website Builder Product, ensuring it maximizes value for millions of active users.
• Maintain and improve core features, focusing on high-impact enhancements that address critical customer pain points.

Customer-Centric Improvements

• Engage with users and support teams to identify top issues affecting NPS and satisfaction.
• Prioritize and implement solutions that resolve user complaints and reduce support overhead.

Revenue Retention & Growth

• Develop strategies to encourage customers to continue using and upgrading within the product.
• Monitor churn patterns and collaborate with marketing, sales, and analytics teams to improve retention.

Backlog & Roadmap Management

• Build a lean, data-driven product backlog based on user insights.
• Balance maintenance with strategic improvements for the highest return on effort.

Cross-Functional Collaboration

• Work closely with engineering, design, marketing, and stakeholders to ensure timely, quality delivery of updates.
• Communicate product vision, priorities, and progress clearly.

Performance Tracking & Optimization

• Define and track key metrics (e.g., NPS, churn, feature adoption).
• Use data insights to iterate on features, processes, and communication strategies.

Strategic Alignment

• Align product decisions with Jimdo’s business objectives.
• Advocate for user-centric and revenue-focused improvements to maintain competitiveness.

What You Bring

• Experience managing or contributing significantly to a SaaS product, preferably related to website building or digital publishing.
• Proven ability to handle customer issues, improve NPS, and foster user engagement.
• Experience balancing maintenance and strategic updates on mature products.
• Understanding of retention, upsell, and subscription-based revenue strategies.
• Proficiency in Agile or Lean frameworks for backlog and sprint management.
• Excellent communication skills for cross-team alignment.
• Ability to interpret product metrics and user feedback for data-driven decisions.

What We Offer

Inspiring Mission: To empower solopreneurs and small businesses, contributing to vibrant communities.

Flexibility and Trust: Fully remote setup with flexible hours, prioritizing results over hours worked.

Support for Side Hustles: Up to three free Jimdo websites for personal or professional projects.

International Diverse Team: Over 248 team members from 50+ countries, with active DEI initiatives.

Growth & Development: Access to LinkedIn Learning, Hack Weeks, conferences, and more, supporting your career progression.

Benefits:

• Annual compensation reviews
• Remote office setup bonus
• Workation policy
• Employee assistance program
• Up to three free Jimdo websites

Jimdo is an equal opportunity employer, valuing diversity and inclusion. By applying, you acknowledge reading our Jimdo Applicant Privacy Policy.