Senior Product Manager – Patient Relationship Management (x/f/m)

Doctolib GmbH; Milano; Híbrido; EUR 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supplementary health insurance

Retirement fund partnership

Parental leave 100% paid

Mental health coaching

Caregiver & disability support

Hybrid/work office policy

EU/UK travel days

Fitness partnership

Public transport reimbursement

Descripción de la vacante

Doctolib GmbH in Milan is seeking a Senior Product Manager to lead the evolution of our patient messaging solution. You will shape the long-term strategy and collaborate with a diverse team across Milan and Berlin to improve how healthcare professionals communicate with patients.

The role requires experience launching and scaling technical SaaS products, strong analytical skills, and fluency in English. Italian language skills are a plus for our Milan office and international environment.

Formación

• Senior product management with strategic impact.
• Experience designing, launching, and scaling technical SaaS/B2B products.
• Analytical mindset with data-driven decisions.
• Technical knowledge of distributed systems and platform architecture.
• Fluent in English; Italian is a plus for Milan.

Responsabilidades

• Define and execute the long-term product strategy for patient messaging and communication services.
• Lead cross-functional teams through architectural transformations, including AI integration.
• Drive the scalability of patient relationship management tools across multiple countries.
• Collaborate with senior stakeholders to align product vision with business objectives.
• Oversee integration with AI-phone assistant and document sharing capabilities.

Conocimientos

Senior product management

SaaS/B2B experience

AI integration

Data-driven decisions

Distributed systems

English fluency

Descripción del empleo

What we do

As a Senior Product Manager, your mission will be to lead the evolution of our patient messaging solution, transforming how healthcare professionals communicate with their patients. You'll work with our established messaging platform that launched in Italy in 2021 and now facilitates millions of care conversations monthly across multiple countries. You'll collaborate with a dynamic team of full-stack developers in Milan and Berlin to drive productivity improvements and enhance healthcare professional satisfaction.

What you will do

• Define and execute the long-term product strategy for patient messaging and communication services
• Lead cross-functional teams through technical transformations, including architecture improvements and AI integration
• Drive the scalability of patient relationship management tools across multiple countries
• Collaborate with senior stakeholders to align product vision with business objectives
• Oversee integration with innovative products like AI-phone assistant and document sharing capabilities

Who you are

• You have a proven track record in senior product management roles with strategic impact
• You have experience designing, launching, and scaling technical products in SaaS or B2B environments, preferably in healthcare or regulated industries
• You have a strong analytical mindset with a data-driven approach to product decisions
• You possess technical knowledge and experience with distributed systems and platform architecture
• You are fluent in English and ready to work in a fast-paced, international environment

Now it would be fantastic if you:

• Speak Italian (highly recommended for our Milan location)
• Have experience with AI-powered product development
• Bring knowledge of healthcare technology or regulated industries

What we offer

• Supplementary Health Insurance
• Partnership for retirement funds with Ciao Elsa
• Parent Care Program: Various initiatives supporting parenthood, including 100% paid parental leave
• Free mental health and coaching services through our partner Moka.care
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• A flexible workplace policy offering both hybrid and office-based mode
• Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
• Sport Partnership with FitPrime
• Reimbursement of public transportation

The interview process

• Interview with a recruiter to discover your background, motivations and assess the fit of your skills with our needs
• Meeting with our managers to explore your skills through concrete situations and present our team and mission
• Discussion with our senior managers to deepen your application including business case simulation
• At least one reference check

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all.

You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.