Senior Product Engineer (Frontend)

Plain; Italia; In loco; GBP 75.000 - 130.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking an experienced frontend engineer to shape their customer support platform. This exciting role involves shipping features, improving state management, and enhancing user experience for large teams. Join a forward-thinking team that values impact and collaboration, where you can influence product development and work with cutting-edge technologies. If you are passionate about UI and eager to contribute to a dynamic startup environment, this opportunity is perfect for you.

Competenze

• Proven track record in product-led companies, ideally in B2B SaaS.
• Experience with complex web apps involving data fetching and state management.

Mansioni

• Ship features to solve customer problems, from idea to rollout.
• Improve state management and develop a resilient multiplayer experience.

Conoscenze

State Management

GraphQL

Websockets

Performance Optimization

User Experience Design

Descrizione del lavoro

75.000,00£/yr - 130.000,00£/anno

We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.

We’re looking for an experienced frontend engineer to help us lead and shape the frontend at Plain.

What you'll do

Engineering at Plain is about much more than moving tickets from left to right, it’s owning and solving problems end to end - from coming up with ideas to infrastructure and button copy.

You will:

1. Ship features to solve customer problems, end to end. You’ll talk to customers to validate ideas and scope features, lead the development of those features day to day, and ensure they're rolled out smoothly.
2. Improve state management: Currently, we normalize GraphQL queries into a global cache and update entities via Websockets. Our goal is to make this faster, more resilient, and easier to build with, which requires deep architectural thinking.
3. Develop a resilient multiplayer experience: Make Plain enjoyable for large teams by handling complex conflicts and race conditions in real-time collaboration.
4. Enhance our writing experience: Invest in our core messaging feature, enabling full keyboard control, rich message composition with code snippets, images, videos, and seamless customer interactions.
5. Collaborate with Mitchell, our designer, to ensure top-notch user experience, from UI details to copy and polish.

You should have a proven track record working for product-led companies, ideally in B2B SaaS, be excited about architectural and customer conversations, and be driven by impact.

This is a great fit if you…

• Are driven by impact and working with high-EQ, collaborative people. You value user experience over code cleanliness.
• Have substantial experience with complex web apps involving data fetching, state management, and performance optimization.
• Feel comfortable learning new technologies independently.
• Are passionate about UI and user interactions.

This role might not be right if you…

• Are uncomfortable with ambiguity and early-stage startup dynamics.
• Prefer well-established technologies over experimental or novel ones.
• Want to manage others; this role is focused on individual contribution.
• Expect the perks of a large company; we are a seed-stage startup offering competitive compensation for our stage.

Compensation Range: £75K - £130K