Senior Outsourcing & Compliance Manager, Ads Trust Operations, Ads Trust Operations

Amazon; Trento; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Trento is seeking a Senior Outsourcing & Compliance Manager to oversee vendor relationships, drive compliance initiatives, and enhance operational efficiency in the Advertising Trust Operations team. The ideal candidate will possess extensive experience in project management and vendor oversight, combined with strong analytical skills. This role entails significant responsibilities in shaping the outsourcing strategy and ensuring compliance with industry standards.

Servizi

Inclusive culture

Equal opportunity employer

Competenze

• 6+ years of program or project management experience required.
• Experience defining program requirements using data and metrics.
• Strong analytical and problem-solving skills expected.

Mansioni

• Lead end-to-end vendor onboarding and outsourcing initiatives.
• Design and implement compliance frameworks for outsourcing partners.
• Drive operational excellence through data-driven decisions.

Conoscenze

Vendor management

Compliance management

Data analysis

Project management

Risk mitigation

Operational excellence

Formazione

Bachelor's degree

Master's degree or MBA

Strumenti

Microsoft Excel

Microsoft Word

Descrizione del lavoro

Senior Outsourcing & Compliance Manager, Ads Trust Operations, Ads Trust Operations

Amazon Advertising is seeking an experienced Senior Outsourcing & Compliance Manager to join our Advertising Trust Operations (ATO) team. This role will be responsible for managing complex vendor relationships, driving operational excellence, and establishing robust compliance frameworks across our outsourcing network. The ideal candidate will draw from their experience in vendor management, compliance, and business process outsourcing to deliver strategic solutions that scale with our growing advertising business.

Responsibilities

• Lead end-to-end vendor onboarding and outsourcing (3P) initiatives for new lines of business
• Design and implement compliance frameworks for outsourcing partners and their sites
• Build standardized mechanisms and processes for 3P program success
• Develop and execute network strategy for operations and 3P partnerships
• Drive operational excellence through data-driven decisions and process improvements
• Curate and manage requests-for-proposal (RFP) for outsourcing opportunities
• Partner with operations teams to define business requirements and success metrics
• Lead vendor and site strategy definition, location assessments, and contract administration
• Drive Weekly, Monthly and Quarterly business reviews with vendor and Amazon leadership
• Participate in semi-annual vendor relationship rating and improvement programs
• Ensure compliance with Amazon Master Services Agreement (MSA) and Supplier Code of Conduct
• Manage standards related to Security and Infrastructure, Legal, Tax, and Financial Invoicing
• Develop and maintain robust Business Continuity Plans
• Proactively identify and mitigate risks in vendor operations
• Create and implement compliance monitoring mechanisms
• Build and maintain strong relationships with stakeholders across different organizational levels
• Influence team priorities and business strategy through data-driven contributions
• Drive consensus across multiple teams and organizations
• Partner with internal teams to secure resources and set project priorities
• Represent the program to Director and VP-level leadership

Basic Qualifications

• Bachelor's degree
• 6+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in compliance management and risk mitigation
• Strong track record of delivering complex cross-functional projects
• Excellent analytical and problem-solving skills

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 5+ years of driving process improvements experience
• 2+ years of vendor management experience
• Knowledge of BPO industry and contact center operations
• Proficiency in Microsoft Excel and Word
• Ability to travel with significant international travel
• Ability to travel domestically and internationally (up to 30%)
• COPC Certification

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the following for more information: https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.