Senior Operations Manager, Italy Business Operations • Milan

Voi Technology AB; Sesona; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a leading micromobility company as a Senior Operations Manager, overseeing operations in Italy. You will play a crucial role in enhancing service quality and operational efficiency while managing data-driven priorities. Ideal candidates possess a strong analytical background and experience in strategic communication. Flexible work options and stock options are included in the benefits.

Servizi

Flexible public holidays and paid vacation

Flexible hours and work-from-home options

Stock options scheme

Competenze

• 3-5 years in operations, strategy, or consulting with proven results.
• Fluency in English is required.
• Proficient with data analytics tools and large datasets.

Mansioni

• Setting operational targets and managing performance at city level.
• Collaborating with stakeholders to improve service terms.
• Using data to optimize performance metrics.

Conoscenze

Analytical Problem Solver

Data Analysis

Stakeholder Management

Formazione

Bachelor’s or Master’s degree in Engineering, Business, Finance

Strumenti

SQL

Tableau

PowerBI

G-Suite

MS Office

Descrizione del lavoro

As a Senior Operations Manager , you will play a key role in the Italian market, overseeing priorities and shaping the agenda for micromobility. You will combine analytical and strategic perspectives to identify and address operational performance gaps across the market. Working with the market leadership team, you will ensure optimal fleet utilization, negotiate compliant terms with external service providers, and strive to meet the goals set by the General Manager. Your ultimate goal is to deliver a best-in-class micromobility service that delights customers. Your responsibilities include :

• Setting operational targets and managing performance at the city level to achieve P&L goals and improve key KPIs, ensuring a top-tier service.
• Collaborating with external stakeholders, such as city officials and our public policy team, to improve service terms and conditions.
• Using data and analytics to optimize performance metrics like scooter utilization, fleet management, and operational efficiency.
• Facilitating cross-functional collaboration to apply operational expertise and best practices across the market.
• Deepening understanding of operational complexities, staying updated on trends and innovations, and modeling operational best practices and continuous improvement.

WHAT YOU NEED TO EMBARK

We seek an independent, analytical problem solver capable of managing multiple change initiatives, building trust, and communicating insights effectively to diverse stakeholders. Fluency in English is required, and the ideal candidate has :

• A Bachelor’s or Master’s degree in engineering, business, finance, or a related field.
• 3-5 years of relevant experience in operations, strategy, consulting, or a growth startup, with a proven track record of results.
• Proficiency with tools like G-Suite and MS Office, and comfort analyzing large datasets.
• Experience with data analytics tools such as SQL, Tableau, Metabase, or PowerBI.
• Experience analyzing operational data, setting data-driven priorities, and monitoring operational performance.
• Experience managing multiple projects and stakeholders, with strong prioritization skills.
• In-depth knowledge of operational processes and continuous improvement methodologies.

WHY VOI?

Micromobility is constantly evolving, making each day unique. Working at Voi is more than just a job; it’s a journey of growth and contribution to society. Our People Promise includes :

• Flexible public holidays and paid vacation
• Flexible hours and work-from-home options
• Stock options scheme

Are you ready to become a Voiager?

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