Senior Operations Manager - Italy

Bloq.it; Varese; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A rapidly growing smart locker company in Varese is seeking a Senior Operations Manager to bridge central and local operations in Italy. The ideal candidate should have over 5 years of experience in operations management, especially in service industries like delivery or mobility. Key responsibilities include managing teams, reporting, and improving operational processes. This role offers a competitive salary and benefits and a dynamic work environment.

Servizi

Competitive salary and benefits

Opportunity for innovation

Dynamic work environment

Competenze

• 5+ years of experience in operations management, preferably in service-focused industries.
• Strong understanding of post-sales service operations and workflow optimization.
• Proficiency in English and Italian.

Mansioni

• Manage operational teams and processes to ensure smooth daily operations.
• Provide detailed reporting and serve as the liaison between local and central teams.
• Identify and implement improvements to operational processes in the field.

Conoscenze

Operations management

Service-focused industries experience

Team management

Communication skills

Analytical mindset

Proficiency in English

Proficiency in Italian

Adaptability

Descrizione del lavoro

At Bloq.it, we’ve created the world’s leading smart locker solution, solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.

We’re rapidly expanding, and after growing at 1000% for three consecutive years, we are now the fastest-growing Smart Locker company globally and one of the fastest-growing scale-ups in Europe.

We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. In this role, you will bridge our central operations team with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility, or similar), excelling at managing processes and reporting. This is a field-oriented role requiring adaptability and a hands-on approach to ensure smooth operations.

Responsibilities

• Manage operational teams and processes to ensure smooth daily operations;
• Provide detailed reporting and serve as the liaison between local and central teams;
• Handle operational tasks requiring hands-on involvement and attention to detail;
• Visit the field regularly to report on and resolve on-the-ground challenges;
• Coordinate and support local teams to ensure consistent service delivery;
• Identify and implement improvements to operational processes in the field;
• Ensure all operational metrics and goals are met, with regular progress reports.

Requirements

• 5+ years of experience in operations management, preferably within service-focused industries like delivery, mobility, or logistics;
• Strong understanding of post-sales service operations and workflow optimization;
• Excellent communication skills for clear reporting and effective liaison between local and global teams;
• Proficiency in English and Italian;
• Proven ability to manage teams and processes with hands-on involvement when needed;
• Adaptable, proactive, and willing to engage in fieldwork;
• Analytical mindset with experience in tracking and improving operational KPIs;
• Knowledge of smart locker systems or logistics technology;
• Understanding of local logistics and post-sales service processes;
• Experience in scaling operational processes within a growing company.

What You Will Get

• The opportunity to contribute to innovative solutions that are revolutionizing the smart locker industry;
• A dynamic, fast-paced work environment fostering innovation, collaboration, and continuous learning;
• Competitive salary and benefits package, tailored to your experience and skills;
• The chance to make a tangible impact supporting our mission to provide affordable and sustainable solutions.

If you’re a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help us redefine the last-mile delivery experience!

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