Senior Operations Manager - Italy

Bloq.it; Pescara; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Bloq.it is seeking a Senior Operations Manager for Italy to bridge central operations with local teams. This hands-on role demands experience in operations management, especially in service-oriented industries. Responsibilities include managing teams, tracking KPIs, and ensuring efficient service delivery. Join a fast-growing smart locker company and make a tangible impact!

Servizi

Dynamic, fast-paced environment

Competitive salary and benefits

Opportunity to contribute to innovative solutions

Competenze

• 5+ years of experience in operations management, preferably in delivery or logistics.
• Strong understanding of post-sales service operations and workflow optimization.
• Proficiency in English and Italian.

Mansioni

• Managing operational teams and processes for smooth daily operations.
• Providing detailed reports and acting as the liaison between teams.
• Identifying and implementing operational process improvements.

Conoscenze

Operations Management

Communication Skills

Process Management

Analytical Mindset

Field Work Adaptability

Descrizione del lavoro

At Bloq.it, we’ve created the world’s leading smart locker solution, addressing online delivery challenges by enabling easy participation, reducing costs, and promoting sustainability.

After experiencing 1000% growth over three years, we are now the fastest-growing smart locker company globally and one of Europe's fastest-growing scale-ups.

We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. This role aims to bridge our central operations with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility) who excels at managing processes and reporting. This field-oriented role requires adaptability and a hands-on approach to ensure smooth operations.

Responsibilities include:

• Managing operational teams and processes for smooth daily operations;
• Providing detailed reports and acting as the liaison between local and central teams;
• Handling hands-on operational tasks with attention to detail;
• Regularly visiting the field to report and resolve on-the-ground challenges;
• Coordinating and supporting local teams to ensure consistent service delivery;
• Identifying and implementing operational process improvements;
• Meeting operational metrics and goals, with regular progress reporting.

Requirements:

• 5+ years of experience in operations management, preferably in delivery, mobility, or logistics;
• Strong understanding of post-sales service operations and workflow optimization;
• Excellent communication skills for clear reporting and effective liaising;
• Proficiency in English and Italian;
• Proven team and process management skills, with hands-on involvement;
• Adaptability and proactivity, with willingness to engage in fieldwork;
• Analytical mindset with experience tracking and improving KPIs;
• Knowledge of smart locker systems or logistics technology;
• Understanding of local logistics and post-sales processes;
• Experience scaling operations in a growing company.

Benefits of joining us:

• The chance to contribute to innovative solutions in the smart locker industry;
• A dynamic, fast-paced environment fostering innovation, collaboration, and learning;
• Competitive salary and benefits tailored to your experience;
• Opportunity to make a tangible impact supporting our mission for affordable and sustainable solutions.

If you are a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it welcomes you. Join our team of #bloqstars and help us redefine last-mile delivery!

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