Senior Operations Manager - Italy

Bloq.it; Montesilvano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading smart locker company in Italy is seeking a Senior Operations Manager to bridge central operations with local teams. The ideal candidate will have over 5 years of experience in operations management within service-oriented industries. This hands-on role involves managing teams, optimizing workflows, and ensuring smooth daily operations. Join us to contribute to innovative solutions and make a tangible impact in the smart locker industry.

Servizi

Competitive salary

Dynamic, fast-paced environment

Opportunity to make a tangible impact

Competenze

• 5+ years of experience in operations management, preferably in delivery, mobility, or logistics.
• Strong understanding of post-sales service operations and workflow optimization.
• Excellent communication skills for clear reporting and effective liaising.

Mansioni

• Managing operational teams and processes for smooth daily operations.
• Providing detailed reports and acting as the liaison between local and central teams.
• Coordinating and supporting local teams to ensure consistent service delivery.

Conoscenze

Operations management

Post-sales service operations

Communication skills

Team management

Analytical mindset

Bilingual (English and Italian)

Descrizione del lavoro

At Bloq.it, we’ve created the world’s leading smart locker solution, addressing online delivery challenges by enabling easy participation, reducing costs, and promoting sustainability.

After experiencing 1000% growth over three years, we are now the fastest-growing smart locker company globally and one of Europe's fastest-growing scale-ups.

We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar . This role aims to bridge our central operations with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility) who excels at managing processes and reporting. This field-oriented role requires adaptability and a hands-on approach to ensure smooth operations.

Responsibilities include :

• Managing operational teams and processes for smooth daily operations;
• Providing detailed reports and acting as the liaison between local and central teams;
• Handling hands-on operational tasks with attention to detail;
• Regularly visiting the field to report and resolve on-the-ground challenges;
• Coordinating and supporting local teams to ensure consistent service delivery;
• Identifying and implementing operational process improvements;
• Meeting operational metrics and goals, with regular progress reporting.

Requirements :

• 5+ years of experience in operations management, preferably in delivery, mobility, or logistics;
• Strong understanding of post-sales service operations and workflow optimization;
• Excellent communication skills for clear reporting and effective liaising;
• Proficiency in English and Italian;
• Proven team and process management skills, with hands-on involvement;
• Adaptability and proactivity, with willingness to engage in fieldwork;
• Analytical mindset with experience tracking and improving KPIs;
• Knowledge of smart locker systems or logistics technology;
• Understanding of local logistics and post-sales processes;
• Experience scaling operations in a growing company.

Benefits of joining us :

• The chance to contribute to innovative solutions in the smart locker industry;
• A dynamic, fast-paced environment fostering innovation, collaboration, and learning;
• Competitive salary and benefits tailored to your experience;
• Opportunity to make a tangible impact supporting our mission for affordable and sustainable solutions.

If you are a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it welcomes you. Join our team of #bloqstars and help us redefine last-mile delivery!

J-18808-Ljbffr

J-18808-Ljbffr

Operation Manager • Abruzzo, Pescara, Italia