Senior Operations Manager - Italy

Bloq.it; Ferrara; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join Bloq.it as a Senior Operations Manager to lead and optimize operational processes in Italy. Contribute to innovative delivery solutions and ensure seamless service through effective teamwork and field engagement. Ideal for candidates with significant experience in operations management and logistics, ready to make a real impact in a growing company.

Servizi

Dynamic work environment

Competitive salary and benefits

Opportunity for impact in the smart locker industry

Competenze

• 5+ years of experience in operations management.
• Strong understanding of service operations and workflow optimization.
• Proficiency in English and Italian.

Mansioni

• Manage operational teams and processes to ensure smooth daily operations.
• Provide detailed reporting and liaison between local and central teams.
• Handle operational tasks requiring hands-on involvement.

Conoscenze

Communication

Analytical mindset

Process management

Hands-on involvement

Adaptability

Descrizione del lavoro

At Bloq.it, we’ve created the world’s leading smart locker solution, revolutionizing online deliveries by enabling easy participation, reducing costs, and promoting sustainability.

After experiencing 1000% growth over three years, we are now the fastest-growing Smart Locker company globally and one of Europe’s fastest-growing scale-ups.

We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. This role aims to bridge our central operations with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries such as delivery or shared mobility, skilled in managing processes and reporting. This is a field-oriented role requiring adaptability and a hands-on approach to ensure smooth operations.

Responsibilities

• Manage operational teams and processes to ensure smooth daily operations;
• Provide detailed reporting and serve as liaison between local and central teams;
• Handle operational tasks requiring hands-on involvement and attention to detail;
• Regularly visit the field to report and resolve on-the-ground challenges;
• Coordinate and support local teams to ensure consistent service delivery;
• Identify and implement improvements to operational processes in the field;
• Ensure operational metrics and goals are met, with regular progress reports.

Requirements

• 5+ years of experience in operations management, preferably in delivery, mobility, or logistics;
• Strong understanding of post-sales service operations and workflow optimization;
• Excellent communication skills, capable of effective reporting and liaison between local and global teams;
• Proficiency in English and Italian;
• Proven team and process management skills with hands-on involvement;
• Adaptability and proactivity, including fieldwork engagement;
• Analytical mindset with experience in tracking and improving operational KPIs;
• Knowledge of smart locker systems or logistics technology;
• Understanding of local logistics and post-sales service processes;
• Experience in scaling operations within a growing company.

Benefits

• The opportunity to contribute to innovative solutions shaping Bloq.it's leadership in the smart locker industry;
• A dynamic, fast-paced work environment fostering innovation, collaboration, and continuous learning;
• Competitive salary and benefits tailored to experience and skills;
• Make a tangible impact supporting our mission for affordable and sustainable solutions.

If you are a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it welcomes you. Join our team of #bloqstars and help us redefine last-mile delivery!

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