Senior Manager, Tax Controversy (Singapore/ Bangkok Based, Relocation Provided)

Agoda Company Pte. Ltd.; Roma; On-site; EUR 120,000 - 180,000; Full time

Job summary

Agoda is seeking a Senior Manager, Tax Controversy to lead and support global tax audits, disputes, and engagements with tax authorities. This role requires senior expertise in cross-border tax matters, strong negotiation skills, and the ability to develop robust audit defenses while advising senior leadership.

You will report to the Global Lead for Tax Controversy and collaborate with Legal, Government Affairs, and Commercial teams to influence tax policy across multiple jurisdictions.

Responsibilities

• Tax Controversy & Audits Support: Independently manage assigned tax controversy matters, including audits, notices, refund claims, appeals, and litigation.
• Act as the lead for assigned cases, setting strategy and overseeing end-to-end management from initial inquiry to resolution.
• Serve as the primary point of contact with tax authorities, external advisors, and internal stakeholders on assigned controversy matters.
• Strategy, Technical Analysis & Defense: Develop and implement effective strategies for resolving tax disputes and managing tax risk across jurisdictions.
• Analyze and interpret complex tax laws, regulations, treaties, and case law to support and defend the company’s tax positions.
• Prepare, review, and quality-control responses to tax authority inquiries, RFIs, and audit findings, ensuring technical accuracy and consistency.
• Draft and review persuasive arguments, legal memoranda, position papers, and documentation for dispute resolution, appeals, and litigation.
• Tax Governance and Controls: Frameworks, Processes & Documentation: Develop and maintain best-practice frameworks, playbooks, templates, and documentation standards for managing tax audits and controversy globally.
• Maintain comprehensive and well-organized documentation and records of all controversy-related activities in the region and globally.
• Support the company’s global tax strategy and ensure consistency in controversy management and messaging across jurisdictions.
• Drive the tax control framework, ensuring tax controls are designed, documented, executed and continuously improved to support compliant, defensible and audit-ready tax positions.
• Drive standardization, automation and simplification across tax processes, with a focus on improving the quality, consistency and evidentiary strength of tax data and documentation.
• Incorpor

Job description

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get To Know Our Team:

The Senior Manager, Tax Controversy role is central to protecting the company’s tax profile, managing financial and reputational risk, and contributing to the company’s influence on the evolving tax landscape. The successful candidate will shape the company’s engagement with tax authorities and policymakers around the world, while strengthening internal readiness and resilience.

The Opportunity:

As a Senior Manager, Tax Controversy, you will be responsible for leading andsupporting the company’s global tax audits, disputes, tax authority engagement, and defense of the company’s direct and indirect tax positions across multiple jurisdictions. You will report directly to the Global Lead for Tax Controversy. This role will own and coordinate all phases of tax audits and disputes, from initial information requests through resolution, while shaping best-practice frameworks and partnering with Government Affairs, Legal and Commercial teams to support and influence tax policy in key markets.

The ideal candidate is a senior tax professional with strong technical expertise in tax law, significant experience managing complex cross border controversies and regional tax disputes, proven negotiation skills, and a track record of developing robust audit defenses and acting as a trusted advisor to senior leadership.

What You’ll Do:

Tax Controversy & Audits Support:

• Independently manage assigned tax controversy matters, including audits, notices, refund claims, appeals, and litigation.
• Act as the lead for assigned cases, setting strategy and overseeing end-to-end management from initial inquiry to resolution.
• Serve as the primary point of contact with tax authorities, external advisors, and internal stakeholders on assigned controversy matters.

Strategy, Technical Analysis & Defense

• Develop and implement effective strategies for resolving tax disputes and managing tax risk across jurisdictions.
• Analyze and interpret complex tax laws, regulations, treaties, and case law to support and defend the company’s tax positions.
• Prepare, review, and quality-control responses to tax authority inquiries, RFIs, and audit findings, ensuring technical accuracy and consistency.
• Draft and review persuasive arguments, legal memoranda, position papers, and documentation for dispute resolution, appeals, and litigation.

Tax Governance and Controls: Frameworks, Processes & Documentation

• Develop and maintain best-practice frameworks, playbooks, templates, and documentation standards for managing tax audits and controversy globally.
• Maintain comprehensive and well-organized documentation and records of all controversy-related activities in the region and globally.
• Support the company’s global tax strategy and ensure consistency in controversy management and messaging across jurisdictions.
• Drive the tax control framework, ensuring tax controls are designed, documented, executed and continuously improved to support compliant, defensible and audit-ready tax positions.
• Drive standardization, automation and simplification across tax processes, with a focus on improving the quality, consistency and evidentiary strength of tax data and documentation.
• Incorpor