Senior Key Account Manager

Scalapay; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading fintech company in Italy is seeking a motivated Senior Key Account Manager to develop long-term relationships with e-commerce merchant partners. The role involves managing a portfolio, providing consultancy for revenue optimisation, and using data analysis to spot business opportunities. Candidates must have 5+ years of experience and be proficient in both Italian and English. This position includes travel to merchant locations up to 30% of the time.

Competenze

• 5+ years experience in account management or business consulting, preferably in e-commerce.
• Proficiency in Italian and English is a must.
• Must be willing to travel to merchant locations up to 30% of the time.

Mansioni

• Retain and grow your portfolio by leading sales calls and business reviews.
• Provide consultancy to merchants on optimising revenue and marketing.
• Collaborate with Sales Team on the Go-Live of large Enterprise.

Conoscenze

Strong business acumen

Sales and negotiation skills

Ability to grow partnerships

Experience in upselling and cross selling

Excellent communication skills

Organised and data-driven

Descrizione del lavoro

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

THE MISSION

We are looking for a motivated Senior Key Account Manager to create long-term, trusting relationships with our merchant partners in Italy in the E-commerce industry. The Sr. Key Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively seeking new sales and business opportunities with existing partners. Additionally, the Senior Key Account Manager will be responsible for collecting, analysing, preparing and reporting key data points.

Key Responsibilities:

• Retain and grow your portfolio by leading sales calls, business reviews, negotiations and recurring check-ins;
• Provide consultancy to our merchants on how to optimise revenue and marketing, leveraging your know-how and our paid premium products and services such as Affiliation and Media Packages;
• Collaborate with the Sales Team on the Go-Live of large Enterprise, time-to-market and negotiating the best setting with the merchant;
• Optimise integration making us the most appealing option, and grow the collaboration to achieve maximum penetration with all your assigned portfolio;
• Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience, collaborating with our Marketing team;
• Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;
• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;
• Test new approaches to increase revenue and provide weekly forecast to your manager: increase revenue will be your main goal;
• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;
• Support your team and the overall strategy to continue positioning Scalapay as the pioneer in Buy Now, Pay Later;
• Meet your merchants face-to-face regularly via market visit, fairs, event and other activities;
• Keep up to date with everything cool that's happening in the industry; think of yourself as the expert for innovation in the industry.

Minimum Qualifications:

• Strong business acumen;
• Strong sales and negotiation skills;
• Proven ability to grow partnerships;
• Proven experience in upselling and cross selling to maximise client portfolios;
• Attitude to work following a structured Sales Process measured by clear Leading Indicators and KPIs;
• Excellent communication skills, proactive, organised and data-driven profile;
• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;
• Proficiency in Italian and English is a must;
• 5+ years experience in account management and/or business consultant, preferably in the e-commerce industry;
• Must be willing to travel to merchant locations up to 30% of the time.

Hiring process

• A quick chat with one of our Talent Acquisition team members;
• A first interview with the VP Growth to deep dive into your attitude and motivation;
• A case study to test your hard skills, that will be debriefed with your Manager and VP Growth;
• A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.