Senior ITSM & Atlassian Consultant — Italian & Remote-First

Adaptavist; Italia; Remote; EUR 65,000 - 100,000; Full time

Benefits offered by this job

MacBooks provided

Remote-friendly culture

Flexible hours

Job summary

Adaptavist Group in Italy is seeking a Senior Technical Consultant to implement efficient ITSM/ESM solutions using Atlassian products. The role focuses on Jira Service Management, Assets, and Opsgenie, with flexibility to expand to other systems as needed.

You will lead engagements autonomously, guide customers, and contribute to internal initiatives while advancing technical excellence in a fast-growth environment. Fluency in Italian is required.

Qualifications

• Experience consulting with a strong focus on the Atlassian toolset.
• Proven ability to analyze client requirements and design ITSM/ESM solutions.
• Strong collaboration and stakeholder communication skills.
• Knowledge of ITIL in ITSM/ESM contexts.
• Experience with web integration via REST APIs.

Responsibilities

• Collaborate with clients to gather ITSM/ESM requirements and propose tailored Atlassian solutions.
• Act as trusted advisor on ITSM/ESM best practices using ITIL.
• Develop high-level architecture and delivery approaches for client needs.
• Configure Atlassian solutions and integrate via REST APIs.
• Support pre-sales with scope, estimates and high-level design.
• Travel to client sites for key meetings and events.

Skills

Atlassian suite

ITSM ITIL

Presales

Solution design

REST APIs

Automation

Groovy scripting

Python scripting

Requirements analysis

Tools

Opsgenie

Assets

Tempo Suite

Structure/BigPicture

Zephyr/Xray

ServiceNow

Job description

Adaptavist Group in Italy is seeking a Senior Technical Consultant to implement efficient ITSM/ESM solutions using Atlassian products. The role focuses on Jira Service Management, Assets, and Opsgenie, with flexibility to expand to other systems as needed.

You will lead engagements autonomously, guide customers, and contribute to internal initiatives while advancing technical excellence in a fast-growth environment. Fluency in Italian is required.