Senior IT Support Specialist (Ivrea, Lab IT support, Italian)

D-ploy

Specialista Senior / Project Manager

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to their organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become part of a dynamically growing and international organization. We focus on creating value where IT counts. Join us!

Tasks and Responsibilities

• Support of Computerized Systems:
• Supporting computers for qualification according to defined strategy
• User administration and support for deployment of new tools
• Reporting periodically
• Performing system reviews (for GMP systems) and backups
• Maintaining regular contact and cooperation with software providers
• Preparing documentation of installations
• Implementing IT hardware and infrastructure-related solutions
• Troubleshooting and investigating analytical software applications and lab PC systems

Requirements

• Bachelor's degree or equivalent experience in Computer Science, Engineering, or related area
• Over 2 years of experience working in a desk-side support environment
• Good understanding of and motivation for working in regulated environments (GxP)
• Strong IT knowledge
• Ability and willingness to work in a paper-based environment
• Flexible and team-oriented person
• Collaborative and creative individual who owns and solves problems creatively, and can communicate ideas and results effectively to colleagues and stakeholders
• Experience working in multinational teams, sensitive to cultural differences, and adaptable
• Fluency in English and Spanish (spoken and written)
• Valid Driving License
• Criminal record extract not older than three months