Senior Industrial UX Research Lead

ABB; Lombardia; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

ABB Smart Power invites a senior UX researcher to establish continuous research practices within the Digital Innovation Agile Team. You will lead discovery interviews, synthesize insights, and partner with product, engineering and data science to shape digital energy management solutions.

You will build networks with Local Sales Organizations, engage customers through on-site observations, and influence strategic decisions while traveling 2–4 times monthly to client sites and events across

Qualifications

• 5+ years of professional user research experience, including discovery interviews, qualitative analysis, or research-led product management.
• Able to plan and carry out research from start to finish with limited supervision.
• Strong written and verbal communication skills, able to explain findings to technical and business audiences.
• Fluent in English.
• Willingness to travel 2 to 4 times per month to customer sites and events.

Responsibilities

• Establishing and leading a continuous UX research practice across the Digital Innovation Agile Team.
• Planning and conducting ongoing discovery research with customers and stakeholders across electrification and energy management value chain.
• Building and maintaining access to research participants through Local Sales Organizations and customer relationships.
• Aligning quarterly research priorities with the Digital Innovation Product Owner and relevant regions/use cases.
• Analyzing research evidence to identify unmet needs, workflow challenges, and patterns across users and markets.
• Translating findings into clear opportunity areas and actionable recommendations for product, engineering and data science teams.
• Maintaining research methods and templates, and coaching teams to apply insights in product decisions.

Skills

User research

Qualitative analysis

Discovery interviews

Communication

English fluency

Job description

ABB Smart Power invites a senior UX researcher to establish continuous research practices within the Digital Innovation Agile Team. You will lead discovery interviews, synthesize insights, and partner with product, engineering and data science to shape digital energy management solutions.

You will build networks with Local Sales Organizations, engage customers through on-site observations, and influence strategic decisions while traveling 2–4 times monthly to client sites and events across