Senior Field Technician – BESS

JR Italy; Teramo; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Join an innovative company leading the renewable energy sector as a Field Application Engineer. In this dynamic role, you'll provide essential technical support, oversee field operations, and collaborate with teams across Europe to ensure optimal performance of BESS devices. Your expertise in electrical systems and customer relations will be crucial in minimizing downtime and enhancing service quality. This position offers a unique opportunity to work in a vibrant team environment, where your contributions will directly impact the company's success and drive the transition to sustainable energy solutions.

Competenze

• 2+ years of onsite experience in BESS commissioning and electrical installations.
• Ability to read electrical diagrams and operate basic electrical tools.

Mansioni

• Provide technical support through onsite activities and remote assistance.
• Oversee field operations and ensure efficient fault resolution.

Conoscenze

Technical Support

Electrical Certification

Multimeter Operation

Wiring and Commissioning

English Proficiency

Formazione

Electrical Engineering

Strumenti

Torque Wrenches

Multimeters

Descrizione del lavoro

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance. You will work with customers or third-party service partners to resolve issues related to BESS devices, coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Oversee technical supervision and physical work of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases efficiently, minimizing downtime, and optimizing fault resolution times by maintaining good relationships with customers and sharing information with relevant teams.
• Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
• Identify technical solutions to resolve issues in collaboration with HQ, ensuring swift resolution of technical problems.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities on-site.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency in basic electrical tools operation, such as multimeters and torque wrenches.
• Ability to read electrical diagrams or relevant work/study background.
• At least 2 years of onsite work experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficient in English (Listening, Speaking, Reading, and Writing), with the ability to write formal manuals in English.

HSE and PPE Management:

• Under the guidance of the HSE Manager, identify risk mitigation strategies and approve operational procedures to ensure compliance with HSE requirements.

Spare Parts and Resource Management:

• Finalize the spare parts list and manage obsolescence, coordinating with the EU/HQ Tech team on compatibility of replacement components.
• Ensure local teams and service partners have the necessary resources and spare parts for operational continuity.
• Manage mini-stock with spare parts receipt, consumption records, and coordinate spare parts delivery and replenishment plans.
• Collaborate with the Technical and Training teams to align field operations with overall service quality.
• Coordinate with the Service Country local team (managers, technicians, service partners) to ensure smooth execution of technical interventions and repairs.
• Liaise with EU/HQ technical teams on technical compatibility, replacement parts, and problem resolution.