Senior Field Technician – BESS

JR Italy; Savona; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a leading company in the renewable energy sector as a Field Application Engineer/After-sales Engineer. This exciting role involves providing technical support for BESS devices, ensuring customer satisfaction through effective service delivery. You'll collaborate with teams across Europe and HQ to resolve issues, manage spare parts, and participate in commissioning and maintenance activities. If you're passionate about renewable energy and have a strong technical background, this is your chance to make a significant impact in a dynamic team environment.

Competenze

• At least 2 years of onsite experience in BESS commissioning and electrical device installation.
• Ability to write formal manuals in English and read electrical diagrams.

Mansioni

• Provide technical support through onsite activities and remote assistance.
• Handle after-sales cases focusing on minimizing downtime and optimizing fault resolution.

Conoscenze

Electrical certification

Basic electrical tools operation

Reading electrical diagrams

BESS commissioning

Proficient in English

Formazione

Relevant work/study background

Strumenti

Multimeters

Torque wrenches

Descrizione del lavoro

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Position: Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues related to BESS devices. They will coordinate with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Manage and apply technical skills in field operations, including commissioning, scheduled, preventive, and corrective maintenance.
• Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
• Handle after-sales cases focusing on minimizing downtime and optimizing fault resolution times by maintaining good relationships with customers and sharing information with relevant teams.
• Identify technical solutions collaboratively with HQ to resolve issues swiftly.

Complementary Activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities on-site.
• Support the help desk team with phone assistance and ticket management.

Skill Requirements:

• Electrical certification compliant with local laws.
• Proficiency in basic electrical tools operation, such as multimeters and torque wrenches.
• Ability to read electrical diagrams and relevant work/study background.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficient in English (Listening, Speaking, Reading, and Writing), with the ability to write formal manuals in English.

Additional Responsibilities:

• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
• Manage spare parts and resources, including finalizing spare parts lists, managing obsolescence, coordinating with the EU/HQ Tech team on compatibility, and ensuring local teams and service partners have necessary resources.
• Manage mini stocks, including receiving spare parts, recording consumption, managing deliveries, and planning replenishments.
• Coordinate with Technical and Training teams to align field operations with overall service quality.
• Collaborate with local service teams and liaise with EU/HQ technical teams on technical compatibility, replacement parts, and problem resolution.