Senior Field Technician – BESS

JR Italy; Pisa; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company in the renewable energy sector as a Field Application Engineer/After-sales Engineer. This role offers a unique opportunity to provide technical support for BESS devices, ensuring customer satisfaction through effective problem resolution and coordination with EU and HQ teams. As part of an incredible team, you'll engage in hands-on activities, from commissioning to troubleshooting, while managing spare parts and resources efficiently. If you are passionate about renewable energy and possess strong technical skills, this role is perfect for you!

Competenze

• 2+ years of onsite experience in BESS commissioning and electrical installations.
• Ability to read and interpret technical documentation and electrical diagrams.

Mansioni

• Supervise field activities including commissioning and maintenance.
• Resolve after-sales cases and maintain customer relationships.

Conoscenze

Electrical certification

Basic electrical tools operation

Reading electrical diagrams

Onsite experience with BESS

Proficiency in English

HSE and PPE Management

Strumenti

Multimeters

Torque wrenches

Descrizione del lavoro

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance, working with the customer or third-party service partners to resolve issues related to BESS devices. The role involves coordinating with the EU team and HQ team to deliver efficient and satisfactory services to customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Supervise all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases promptly, minimizing downtime, and optimizing fault resolution times by maintaining good relationships with customers and sharing collected information with relevant teams.
• Monitor and evaluate product performance, analyze operational data of BESS devices, and collaborate with the monitoring team, HQ, and EU technical team.
• Identify technical solutions in collaboration with HQ to resolve issues swiftly.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance on-site.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Have an electrical certificate compliant with local laws.
• Proficient in operating basic electrical tools such as multimeters and torque wrenches.
• Ability to read electrical diagrams and relevant technical documentation.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing), with the ability to produce formal manuals in English.
• HSE and PPE Management:
• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE standards.
• Spare Parts and Resource Management:
• Finalize spare parts list, manage obsolescence, and coordinate with EU/HQ technical teams on component compatibility.
• Ensure local teams and service partners have necessary resources and spare parts for smooth operations.
• Manage inventory of spare parts, including receipt, consumption recording, delivery, and replenishment planning.
• Coordinate with the Technical and Training teams to align field operations with overall service quality.
• Collaborate with local service teams and partners to ensure effective technical interventions and repairs.
• Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and issue resolution.