Senior Field Technician – BESS

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Position: Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. The role involves coordinating with the EU team and HQ to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

1. Field Operations Management and Technical Skills:
2. Oversee technical supervision and physical execution of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
3. Focus on resolving after-sales cases efficiently, minimizing downtime, and optimizing fault resolution times by maintaining good relationships with customers and sharing information with relevant teams.
4. Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
5. Identify technical solutions in collaboration with HQ to ensure swift resolution of technical issues.

Additional Activities:

1. Participate as a technician in commissioning, troubleshooting, and routine onsite maintenance activities.
2. Support the help desk team with phone assistance and ticket management.

Skill Requirements:

• Electrical certification compliant with local laws.
• Proficiency with basic electrical tools such as multimeters and torque wrenches.
• Ability to read electrical diagrams or relevant technical backgrounds.
• At least 2 years of onsite experience with BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, Writing) and ability to write formal manuals in English.

HSE and PPE Management:

• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.

Spare Parts and Resource Management:

• Finalize spare parts list and manage obsolescence, coordinating with EU/HQ Tech teams on compatibility of replacement parts.
• Ensure local teams and service partners have necessary resources and spare parts for smooth operations.
• Manage inventory including receipt, consumption recording, delivery, and replenishment of spare parts.
• Coordinate with Technical and Training teams to align field operations with overall service quality.
• Collaborate with local service teams and liaise with EU/HQ technical teams on technical compatibility, replacement parts, and issue resolution.